GEM (Guest Experience Maker) Supervisor - Six Senses Rome

As GEM (Guest Experience Maker) Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. 

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel.

Duties and Responsibilities 

As GEM (Guest Experience Maker) Supervisor, I will assume full responsibility for the efficient operation of the Guest Experience department to provide exceptional products and services within brand operating standards.  

The duties and responsibilities will include: 

• Have a thorough knowledge of all facilities and services offered by the hotel. 
• Understand the hotel's policy on guaranteed reservations and no-shows. 
• Process advance deposits on reservations. 
• Oversee the management of the guest history and profile system in conjunction with the Director of Front Office.  
• Support the Director of Rooms and focus on the rejuvenation of the guests’ experience. 
• Work in partnership with Front Office, F&B and other departments to ensure guest’s needs are determined /met and oversee the overall smooth operation of guest experience. Ensure that all set policies, procedures, best practices are in place and rigorously enforced.  
• Instill a cost-focused philosophy through training and education. 
• Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel. 
• Strictly adhere to LQA standards 

Qualifications

To execute the position of GEM (Guest Experience Maker) Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following: 

• Possess some college and three years Front Office/Guest Service experience at a hotel of similar size and complexity, or an equivalent combination of education and experience. Bachelor’s degree in Hotel Management, Business Administration or related field plus more than three years’ experience in a similar hotel operational role, preferred. 
• Fluent in English; I understand that additional languages are preferred.
• EU Work Permit

The above is intended to provide an overview of the role and responsibilities for a GEM (Guest Experience Maker) Supervisor at Six Senses Rome. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses Rome is an equal opportunity employer. This policy applies to all terms and conditions of employment.