Front Office Team Leader_HIEX_HYDTC

Key Responsibilities:

Lead, motivate, and manage the front office team to ensure high-quality service delivery.

Supervise daily front office operations including check-in/check-out, guest inquiries, and reservations.

Assist in training new team members and provide continuous coaching to staff.

Ensure accurate and timely handling of guest accounts, cash, and billing procedures.

Monitor guest satisfaction and resolve complaints promptly and professionally.

Support the Front Office Manager in operational planning, reporting, and performance evaluations.

Maintain brand standards, hotel policies, and ensure compliance with safety and security procedures.

Coordinate with other departments to ensure smooth guest experience.

Qualifications & Skills:

Proven experience in a front office supervisory role, preferably in a hotel environment.

Strong leadership and team management skills.

Excellent communication and interpersonal abilities.

Knowledge of hotel management systems and front office procedures.

Ability to work in a fast-paced environment and handle guest issues professionally.

Key Competencies:

Guest-focused and service-oriented.

Strong problem-solving and decision-making skills.

Organized, proactive, and detail-oriented.

Ability to motivate and develop team members.

Work Schedule: As per hotel operational requirements.