Front Office Team Leader | Full Time | Crowne Plaza Melbourne

About us

Crowne Plaza Melbourne is the perfect destination for your next staycation, family holiday or romantic escape. At Crowne Plaza Melbourne you can find big city adventure combined with some well-deserved time to relax. Experience the vibrancy and eclectic culture for which Melbourne is renowned with central accommodation near Melbourne CBD. Crowne Plaza Melbourne is ideally located on the Yarra River, only steps away from the restaurants and bars of the South Wharf precinct, CBD shopping, and South Melbourne with its popular cafes and markets.

What's the job

As a Front Office Team Leader, you will lead the Front Desk team to deliver warm and efficient guest service, while ensuring all Front Office operations are completed accurately in line with Crowne Plaza Melbourne’s brand standards and policies.

Your day to day

• Lead and support the Front Office team by ensuring effective onboarding, coaching, performance feedback, and ongoing engagement aligned with IHG timelines and standards.
• Oversee Front Office operations and guest experience during shifts, including shift briefings, VIP recognition, group bookings, reporting, and assisting with escalated guest concerns.
• Manage cashiering and compliance requirements, including cash handling, credit policies, debtor control, and ensuring OH&S procedures, training, and hazard management are followed at all times.

What we need from you

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Good writing skills
• Proficient in the use of Microsoft Office and Front Office System
• Problem solving, training and organizational abilities
• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
• 2 years’ experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.