Front Office Team Leader (HIEX NOIDA)

Greet and assist guests with check-in/check-out in a professional and friendly manner.

Resolve guest concerns and complaints efficiently, ensuring timely service recovery.

Ensure IHG One Rewards recognition and personalized service for all loyalty members.

Conduct lobby presence and guest interaction during busy hours.

Supervise front office associates and allocate tasks during shifts.

Provide on-the-job training and mentor new team members.

Monitor grooming, punctuality, and performance of the team.

Ensure all team members follow brand SOPs and safety procedures.

Handle cash, billing, and night audit support when required.

Coordinate with housekeeping, engineering, and reservations for smooth operations.

Oversee shift handovers and prepare daily shift reports.

Manage overbooking situations in collaboration with the Reservations team.

Use and update property management systems (Opera/Concerto) accurately.

Ensure proper data entry, room status, and payment handling.

Support internal audits, lost & found procedures, and guest privacy policies.

Excellent communication and guest handling skills

Team leadership and conflict resolution ability

Proficiency in Oasis systems (Opera/Concerto preferred)

High level of integrity, attention to detail, and problem-solving skills

Familiarity with IHG brand service standards and loyalty program

Minimum 2–3 years of front office experience in a branded hotel

1 year experience in a supervisory/front desk shift leader role preferred

Diploma or degree in Hotel Management

IHG experience or knowledge of Holiday Inn Express brand is an advantage

8 week off in a Month

Duty meals

IHG career development and learning programs

Global hotel discounts with IHG employee room benefit

Opportunities to grow with one of the world’s largest hotel groups

Be part of a brand that’s ready for what’s next – join Holiday Inn Express and help guests travel smart and stay simple!