Front Office Shift Leader | InterContinental Cascais-Estoril
Hotel Brand: InterContinental
Location: Portugal, Estoril
Hotel: Cascais-Estoril (LISET), Avenida Marginal, 8023, 2765-249
Job number: 145293
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
- Leading with Warmth: Setting the tone for exceptional guest interactions by personally welcoming guests and ensuring the team does the same.
- Empowering the Team: Guiding, supporting, and motivating Front Desk Agents to excel in their roles, fostering a collaborative and positive work environment.
- Seamless Operations: Overseeing the check-in and check-out processes, ensuring efficiency and accuracy while resolving any complexities that may arise.
- Financial Acumen: Managing and reconciling payments, handling billing inquiries, and ensuring adherence to financial procedures.
- Anticipating Needs & Exceeding Expectations: Proactively identifying guest needs, offering tailored recommendations for exploring Cascais and beyond, and ensuring the team is equipped to do the same.
- Trusted Point of Contact: Serving as a primary point of contact for guest concerns and compliments, resolving issues effectively and ensuring guest satisfaction.
- Local Expertise & Sharing: Providing insightful information about Cascais and the surrounding areas, enriching the guest experience with local knowledge.
- Shift Management Excellence: Taking responsibility for the smooth running of each shift, delegating tasks, and ensuring all team members are aware of daily priorities.
- Training & Development Support: Assisting in the training of new team members and providing ongoing coaching to enhance the team's skills and knowledge.
- Communication Hub: Acting as a vital link between the Front Desk team and other hotel departments, ensuring seamless communication and collaboration.
What We need from you:
- Leadership Qualities: Proven ability to guide, motivate, and inspire a team to achieve common goals.
- Exceptional Communication Skills: You'll articulate clearly, listen attentively, and foster open communication within the team and with guests.
- Problem-Solving Prowess: Your ability to analyze situations, identify solutions, and turn challenges into positive guest experiences will be key.
- Fluency in Portuguese: Essential for seamless communication with our local guests and team. Additional language skills will be highly valued.
- Strong Organizational Skills: You'll be adept at managing multiple tasks, prioritizing effectively, and ensuring smooth shift operations.
- Tech Savviness & Literacy: A solid understanding of reading, writing, basic mathematics, and computer systems is crucial.
- A Passion for Service: A genuine desire to create memorable experiences and a commitment to exceeding guest expectations.
- Previous Front Office Experience: A strong foundation in front desk operations is highly desirable.
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Who we are
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
