Front Office Night Auditor

We are looking for a dynamic and service-oriented Night Auditor Receptionist to join our amazing team. You will be the first point of contact for our clients and play a crucial role in their experience at our establishment.

Your main tasks:

• Help guests – you’ll be happy to help if someone needs a toothbrush or directions for example
• Act as Manager on Duty:
– Responsible for the hotel and the guests in the absence of the management, ensuring safety and security.
– Dealing and managing the guest’s complaints
– Being able to solve all kinds of challenges: maintenance, fire alarm, suspicious guests, etc. Registers and room all arrivals according to established procedures
• Performs check in, check out and room change procedures and ensures all date are entered completely into the hotel systems in accordance with reservation
• Maintains cashier float and ensures accurate daily report of all money received
• Keep abreast of all modifications to accounting policies and procedures
• Knowledgeable of all special promotion procedures for all different programs (Loyalty Programs).
• Performs the audit balances and prepares all works for audit
• Checks night report, prepare morning report and prepare all necessary forms for guest arrivals
• Ensure that the security tours are done as per safety procedure
• Assist in the Room Service
• Assure emergency and evacuation procedures
• Etc.

•  What we need from you :

- Language: French and/or English (Dutch is a plus).
- Ability to work in a team.
- Excellent communication skills.
- Problem-solving skills.
- Flexibility.
- At least one year's experience as a receptionist.