Front Office Manager | InterContinental Sanctuary Cove Resort

As part of the world’s largest family of luxury hotels, we take immense pride in being true ambassadors of the InterContinental® brand.

With decades of global expertise and deep local knowledge, we’re passionate about delivering luxury experiences that transcend borders and celebrate cultural richness. It’s this perspective that inspires us to create meaningful, memorable stays for our guests—every time.

InterContinental Sanctuary Cove Resort holds a special place in our story, as Australia’s first InterContinental Resort. Inspired by the elegance of a classic Queensland estate, the resort is set among the lush surroundings of Sanctuary Cove, offering a unique blend of sophistication, serenity, and connection to nature.

We’re proudly part of IHG Hotels & Resorts, a global hospitality company with more than 6,600 hotels in over 100 countries. With brands ranging from luxury to essentials, IHG is committed to delivering True Hospitality for Good—making guests feel welcome, cared for, recognised, and respected, wherever they are in the world.

We’re currently seeking an experienced Front Office Manager (Full Time) to join our vibrant team and contribute to creating world-class hospitality moments.

About the Role

As Front Office Manager, you’ll be the face of our brand and the driving force behind the guest arrival and departure experience. Leading the Front Office, Concierge, and Bell teams, you'll set the standard for warm, genuine service and ensure every guest enjoys a seamless journey from check-in to farewell. 

In this key leadership role, you’ll influence operations across the resort, focusing on team performance, guest satisfaction, and departmental profitability. You’ll lead, coach, and inspire a high-performing team, fostering a culture of engagement and excellence. With a sharp eye on financial performance, you’ll manage revenue, control costs, and drive key business outcomes. As the Resort’s welcome and farewell ambassador, you’ll set the tone for exceptional service and help cultivate a guest-first mindset. You’ll also work closely with stakeholders to create a positive work environment and ensure alignment with the broader Resort strategy.

This is a fantastic opportunity for an experienced Assistant Front Office Manager or Senior Duty Manager ready to take the next step in their hospitality career.

What we’re looking for:

• Proven experience in a senior Front Office leadership role within a large, complex hotel or resort 
• Strong financial and business acumen, with the ability to meet targets and manage budgets 
• Demonstrated ability to influence and implement business strategy 
• A proactive, solutions-focused mindset with the ability to drive change 
• A passion for delivering exceptional guest service and championing brand standards 
• Availability to work a rotating roster across seven days, including public holidays
• A higher education qualification in Business, Tourism, Hotel Management, or Hospitality is highly desirable 
• Persons holding current First Aid, CPR, and RSA certifications will be highly regarded
• A full, unrestricted driver’s licence is essential
• Unlimited working rights in Australia

Why Join Us
Step into our extraordinary world—where you’re encouraged to be yourself, share your ideas, and thrive as part of a supportive, inspiring team. At InterContinental Sanctuary Cove Resort, we celebrate individuality while nurturing personal and professional growth.

Here’s what you can look forward to:

• Paid birthday leave to celebrate your special day
• Global accommodation and dining discounts at IHG Hotels & Resorts
• Enhanced parental leave to support your growing family
• Lifelong learning and development programs to support your career journey
• Career milestone celebrations to recognise your achievements
• Transferable entitlements as you grow your career across IHG
• Access to exclusive retail discounts through our perks platform

We are proud to be IHG, and we know you will be too.  Visit http://careers.ihg.com/ to find out more about us.

To find out more about InterContinental Sanctuary Cove Resort, visit - https://www.sanctuarycove.intercontinental.com

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