Front Office Manager (Overnight) - InterContinental New York Barclay

Do you see yourself as a Front Office Manager (Overnight)?

At InterContinental New York Barclay, we are looking for a confident and service-driven leader to oversee our overnight Front Office operations. As the Manager on Duty during overnight hours, you will play a critical role in ensuring seamless operations, guest satisfaction, and hotel safety, while upholding the highest luxury service standards. This is a unique opportunity to take ownership of the hotel during the night shift, make impactful decisions, and create memorable guest experiences in a dynamic, fast-paced environment.

Job Overview

Assist in managing all aspects of the Front Office during the overnight shift, including guest services, night audit, and hotel safety/security. Ensure smooth overnight operations, resolve guest concerns, and maintain brand standards while maximizing guest satisfaction and operational efficiency. Serve as Manager on Duty overnight, handling all hotel operations in the absence of senior leadership.

Duties and Responsibilities

• Oversee all overnight hotel operations, with a primary focus on Front Office, night audit, and guest services.
• Act as the primary point of contact overnight for all departments, ensuring seamless communication and issue resolution.
• Supervise overnight Front Office staff and ensure proper coverage with limited staffing.
• Complete and/or oversee the night audit process, ensuring accuracy of financial transactions, reporting, and system balancing.
• Ensure all cash handling, billing, and credit procedures are properly followed in accordance with company policies.
• Monitor hotel safety and security procedures, respond to emergencies, and act as the key decision-maker overnight.
• Conduct routine overnight inspections of public areas, lobby, and front office to ensure cleanliness, safety, and brand standards.
• Handle and resolve guest complaints or service recovery situations independently, ensuring high levels of guest satisfaction.
• Support and train overnight staff on systems, emergency procedures, and service standards.
• Coordinate with Housekeeping, Engineering, and Security for any overnight operational needs or incidents.
• Review arrivals, departures, and VIPs for the following day to ensure operational readiness.
• Maintain detailed shift logs and reports for handover to morning leadership.
• Assist with staffing or HR-related matters and escalate serious concerns as needed.
• Perform additional duties and support team members during peak overnight periods.

The statements in this job description are intended to describe the essential nature and level of work being performed.  They are not intended to be ALL responsibilities or qualifications of the job.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So, what's your passion?

The salary range for this role is $68,000 - $75,000 annual. This range is only applicable for jobs to be performed in New York City, NY. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.