Front Office Manager

Front Office Manager

We are seeking an accomplished and service-driven Front Office Manager to lead and elevate the Front Office operations within a four- or five-star hotel environment. This role requires a refined hospitality professional with strong leadership capability, operational expertise, and a proven ability to deliver exceptional guest experiences aligned with brand standards.

A strategic overview of your role:
As Front Office Manager, you will oversee all front-facing operations, ensuring seamless guest journeys from arrival to departure while driving service excellence, team engagement, and operational efficiency.

Key responsibilities include:

• Providing overall leadership and direction for Front Office operations, including Reception, Guest Relations, Concierge, Bell Desk, and Telephones.

• Ensuring flawless check-in and check-out processes, maintaining brand and service standards at all times.

• Leading, mentoring, and developing the Front Office team to build a high-performance, guest-centric culture.

• Managing VIP arrivals, special guests, and service recovery situations with professionalism and discretion.

• Monitoring guest satisfaction metrics, reviews, and quality audits, implementing continuous improvement initiatives.

• Preparing duty rosters, managing manpower planning, and controlling payroll expenses.

• Overseeing cash handling, billing accuracy, and compliance with financial procedures.

• Collaborating closely with Housekeeping, Engineering, Sales, Revenue, and Security to ensure operational alignment.

• Ensuring compliance with brand standards, SOPs, health & safety regulations, and data privacy requirements.

• Preparing operational reports, forecasts, and performance analyses for senior management.

What we are looking for:

• Proven experience as a Front Office Manager or Assistant Front Office Manager, preferably in a four- or five-star hotel environment.

• Strong leadership and people-management skills with the ability to inspire and influence teams.

• In-depth knowledge of Front Office systems (Opera PMS or similar platforms).

• Excellent guest engagement, decision-making, and problem-solving capabilities.

• Strong financial awareness related to room revenue, upselling, and cost control.

• Excellent communication skills in English; Arabic language will be an advantage.

• High standards of professionalism, grooming, and presentation.

• Ability to thrive in a fast-paced, high-expectation hospitality environment.

• Hospitality or hotel management qualifications are highly desirable.

Why join us:
At IHG®, the Front Office defines the first and last impression of every stay. This leadership role offers the opportunity to shape memorable guest experiences, drive operational excellence, and build high-performing teams—guided by the principles of True Hospitality.