Front Office Guest Service Associate _ HIEX Gurugram Sector 50

As a Guest Service Associate (Front Office), you’ll be the face of Holiday Inn Express®. From the first smile to the final goodbye, you’ll ensure our guests feel valued, welcomed, and cared for throughout their stay.

Key Responsibilities:

• Be the warm welcome that starts every guest’s experience.
• Recognize and greet IHG One Rewards members and repeat guests.
• Manage bookings, up-selling opportunities, and promote hotel facilities.
• Handle cash and credit transactions accurately.
• Check guests in and out smoothly, issue keys, and manage safety deposit boxes.
• Stay one step ahead of guest needs by noting preferences and resolving concerns.
• Assist with billing issues, local information, and liaise with management when needed.
• Follow hotel safety and security procedures at all times.
• Maintain a professional appearance as a brand ambassador.
• Support colleagues with ad-hoc duties as required.

• Education: High school diploma required; Diploma/Degree in Hospitality is an advantage.
• Experience: Minimum 1 year in Front Desk/Guest Service role (hotel experience preferred).
• Strong communication and problem-solving skills.
• Fluency in the local language (additional languages are a plus).
• Tech-savvy with good reading, writing, and basic math skills.
• Flexibility to work night shifts, weekends, and holidays.
• Physically fit – able to lift/push up to 23 kg when required.

We’ll reward all your hard work with:

• 8 days off per month
• Duty meals
• Uniform provided
• IHG® room discounts worldwide
• Learning & career growth opportunities across IHG Hotels & Resorts

You’ll join the IHG family, where we trust and support each other, celebrate differences, and deliver True Hospitality for Good every day.

At IHG Hotels & Resorts, with 6,000+ destinations and 19 hotel brands, we bring our purpose of True Hospitality for Good to life daily.

Holiday Inn Express® is built on the promise of Simple. Smart. Travel. – everything our guests need for a great stay, without unnecessary fuss.