Front Office Guest Service Associate _ HIEX Kolkata New Town
Hotel Brand: Holiday Inn Express
Location: India, Kolkata, West Bengal
Hotel: Kolkata New Town (CCUKT), CF Block, Action Area 1c, Barasat, New Town, 700156
Job number: 150949
Your Day-to-Day
- As a Guest Service Associate (GSA), you’ll be the first point of contact for our guests, creating memorable experiences by:
- Welcoming and checking in guests with warmth and efficiency.
- Managing guest bookings, handling payments, and ensuring smooth check-in/check-out.
- Assisting with guest inquiries, requests, and local information.
- Recognizing IHG One Rewards members and making them feel valued.
- Handling guest issues with professionalism and care.
- Working closely with colleagues to deliver seamless service.
- At least 1 year of experience in Front Desk / Guest Services (hotel experience preferred).
- Excellent communication and problem-solving skills.
- Tech-savvy with basic computer knowledge.
- Fluent in local language (additional languages are a plus).
- Flexible to work shifts, including nights, weekends, and holidays.
- Positive attitude, passion for hospitality, and a team-player mindset.
- Competitive salary and benefits.
- Uniform and meals on duty.
- Global IHG colleague room discounts.
- Learning, growth, and career development opportunities across IHG Hotels & Resorts.
- A supportive, inclusive, and fun work environment.
Be part of something special – Join us at Holiday Inn Express® and help us deliver True Hospitality for Good.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
