Front Office Guest Service Associate - Holiday Inn Express Hyderabad Banjara Hills

Key Responsibilities

1. Guest Handling & Service

• Welcome guests warmly and ensure a positive first impression.

• Handle check-in and check-out procedures efficiently.

• Respond to guest queries, requests, and complaints promptly.

• Ensure guest satisfaction by delivering consistent service standards.

2. Front Desk Operations

• Manage reservations, room allocation, and billing accurately.

• Maintain proper records in PMS (Property Management System).

• Handle cash, card transactions, and daily reports.

• Coordinate with housekeeping for room status updates.

3. Communication & Coordination

• Liaise with other departments (Housekeeping, F&B, Maintenance).

• Provide accurate information about hotel services and facilities.

• Ensure smooth shift handover with proper briefing.

4. Guest Experience & Brand Standards

• Follow brand SOPs and service guidelines.

• Upsell rooms and promote hotel services when appropriate.

• Maintain grooming and professional appearance as per standards.

5. Compliance & Safety

• Adhere to company policies, procedures, and safety standards.

• Ensure confidentiality of guest information.

• Follow emergency procedures when required.

Key Skills & Competencies

• Good communication and interpersonal skills

• Customer service orientation

• Basic computer knowledge (PMS, MS Office)

• Problem-solving ability

• Professional grooming and attitude