Front Office Duty Manager

Job Status and Requirements:

1. Must be able to work on Guam, USA without restrictions:
   1. US Citizens
   2. US Permanent Residents
   3. Residents of Federated States of Micronesia (FSM)
2. This is entry level Management position, not eligible for:
   1. Relocation Package
   2. to be US Work Visa Sponsor
3. Must be flexible to work all required shifts
4. Must be able to work on Weekends and Holidays
5. looking for AM, PM and Overnight shift
6. Entry-level Management position
7. Exempt Salary position, $32,000.00 - $36,000.00 per annum

What’s the job? 

We’re looking for a proactive and experienced Front Office Duty Manager to oversee front office operations during assigned shifts. As part of the IHG family, you’ll ensure smooth guest services, handle escalated issues, and lead the front office team to deliver exceptional experiences that reflect IHG’s brand standards. Your role is crucial in maintaining operational excellence and guest satisfaction. 

Key Responsibilities

• Supervise all front office operations during your shift, including guest check-in/out and concierge services.
• Manage and resolve guest complaints and special requests promptly and professionally.
• Lead, motivate, and support the front office team to deliver outstanding service.
• Ensure compliance with IHG brand standards, policies, and procedures.
• Monitor cash handling, billing processes, and audit procedures.
• Coordinate with other departments to address guest needs and operational issues.
• Prepare and review shift reports and communicate relevant information to management.
• Assist with staff training and development.
• Key Skills & Experience
• Proven experience in front office operations and supervisory roles.
• Strong leadership, communication, and problem-solving skills.
• Excellent customer service and conflict resolution abilities.
• Familiarity with hotel property management systems (PMS).
• Ability to work under pressure and manage multiple tasks.
• Flexibility to work shifts, including nights, weekends, and holidays.

What we need from you 

Education - Some college and three years guest service/hotel experience in a supervisory or management capacity. 

Service years  

• At least 3 years of experience managing guest services in a Resort environment.  
• Must have full knowledge of the guest service and some supervisory training/experience preferred 

Knowledge and skills 

• Communication skills are utilized a significant amount of time when interacting with guests and employees.   
• Problem solving, reasoning, analytical, motivating, and training abilities are often used when coordinating functions, and performing general management duties.   
• Math skills, reading, and writing are used when completing paperwork, budgets, and other reports. 
• Must possess or be able be able to obtain a government-issued driver’s license. 
• Must be able to work nights, weekends, holidays, and during inclement weather. 
• Excellent interpersonal skills to build relationships internally and externally. 

Language 

• Fluent in English (speaking, listening, reading and writing) 
• Other languages such as Chinese, Korean and Japanese preferred 

What we offer 

At IHG, we care about our people and guests. Join us and be part of a global family dedicated to delivering True Hospitality for Good.

In return we'll provide you a competitive financial and benefits package which may include Health (medical, dental & vision) insurance, a 401k plan with company match, Paid Time Off and Employee Discount. A chance to become part of the global IHG family - opening a door to endless career opportunities.  We’re passionate about growing our talent. We’ll provide the training & development you need to succeed & progress into your next role.  

Join us and you’ll become part of the global IHG family – Our colleagues share some winning characteristics: we work better together, we trust and support each other, we aim higher by looking for better ways to do things, we do the right thing, and we welcome different perspectives.  

IHG is an equal opportunity employer: Minorities/ Females/ Disabled/ Veterans