Front Office Duty Manager

At voco Gold Coast, we do things a little differently. We are reliable, welcoming and refreshingly unstuffy. The kind of place guests can count on, while still feeling that laid-back Surfers Paradise energy. Here, comfort meets character.

We balance the trusted standards of a global brand with our own Gold Coast personality; warm smiles, easy conversations, and service that feels genuine. We are relaxed but attentive, playful but professional and we are on the lookout for our next guest-obsessed Duty Manager to join the flock. 

Job Summary: As Duty Manager, you will support the day-to-day management of the Front Office while championing our “One Team” voco spirit. You will set the tone on shift, guiding guest experiences, inspiring team performance, and keeping hotel operations running smoothly.

 A little taste of your day-to-day

Every day is different at voco Gold Coast, but your key responsibilities include:

• Leading the way – managing guest experiences, team performance and hotel operations

• Liaise with all hotel departments to solve challenges and strive for guest satisfaction.

• Provide mentoring, coaching and regular feedback to improve team member performance

• Being first point of contact for any emergency situations

 Skills & Experience:

 A collaborative, can-do mindset, and the ability to work cross-functionally.

• Previous experience with Opera PMS and strong working knowledge of hotel operations
• Exceptional communication skills, both written and verbal
• QLD RSA, RSG and First Aid Certificate (or ability to obtain)
• Full Australian work rights

This role offers not just a job but a chance to grow with a globally respected hotel brand.

If you’re ready to lead with heart, host with confidence, and create memorable stays — we’d love to hear from you!