Front Desk Officer
Hotel Brand:
Location: Hong Kong, Hong Kong
China, Sichuan, Sichuan
Hotel: Corp Hong Kong, Unit 30B, Signature by Regus, 29/F Gateway Tower 5, 15 Canton Road, Tsim Sha Tsui
Job number: 123910
Responsibilities
- To check-in/out guests in an efficient and courteous manner according to the hotel standards procedures
- To upsell rooms to maximize revenue and occupancy with guest satisfaction
- To answer telephone enquiries promptly and courteously, take guest messages and process them in an efficient manner
- To carry out the hotel standard procedures in issuing Room Keys to guests
- To handle all incoming and outgoing mail for guest
- To be capable of providing Money Exchange Service for guests
- To handle guest inquiries and to promote hotel facilities to guests whenever possible
- To perform any other tasks as assigned by supervisors
Requirements
- High School graduate or holding certificate in Hospitality or Hotel Management
- Out-going personality with strong inter-personal communication skill
- Fluent in English, Mandarin and Cantonese is a must
- 1-2 years of hotel Front Office experience preferable
- Fresh graduates are also welcome
Who we are
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
