Front Desk Captain 前台领班
Hotel Brand: Crowne Plaza
Location: China, Hubei, Wuhan
Hotel: 武汉市经济开发区东风大道101号武汉保和皇冠假日酒店, 武汉市, Wuhan, Hubei, China
Job number: A561196573
岗位职责:
1.在前台主管的领导下，负责为下榻酒店的宾客办理入住登记及退房手续，确保高效热情地完成本职工作。
2.熟悉酒店相关产品知识，向来店宾客推销客房。
3.熟悉前台接待及收银的各项专业技能，做好对客服务工作。
4.熟悉Opera系统，能够根据预订信息，快速准确地为客人提供查询及问询服务
5.熟悉认识酒店长住客及常住客，为贵宾提供温馨热情的对客服务。
6.完成上级领导安排的其他相关工作，
有同岗位工作经验1年以上；
有良好的团队领导精神及执行力。工作认真负责，作风正派；
熟练掌握前厅部工作的各个环节和程序；
身体健康，品貌端正；
掌握酒店管理基础知识，善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
