Front Desk Agent 前台接待员

Access all function of computer system according to established procedures and standards.

根据已建立的程序和标准访问电脑系统的所有功能。



Process all guest check-ins according to established hotel requirements.

根据酒店的政策和程序为所有客人办理入住。



Confirm reservation in system and review all noted information.

在系统里确认所有预定信息。



Uploading guest information to PSB system appropriately.

向公安系统准确上传住店客人的身份信息。



For guests without a reservation, sell a room type according to guest preference.

为没有预定的客人销售酒店的房间。



Register guest in PMS and generate a registration card.

在系统里为客人做登记并生成入住登记单。



Verify registration card information with guest.

跟客人确认入住登记单上的信息。



Obtain back-up information for guest credit/payment method and put into PMS; collect cash when designated.

获取客人信用卡信息并输入系统；收取足够的现金押金。



Communicate V.I.P. arrivals to designated personnel for escort and delivery of amenities.

协调重要客人的预抵情况并安排专人指引及礼遇派送。



Process express check-outs throughout the shift.

办理快速退房。



Check out guest in PSB system.

将退房的客人及时的在公安系统里面退宿。



Handle requests for late checkouts according to established hotel procedures

根据酒店程序处理客人延迟退房的需求。



Conduct group check-ins/outs according to established hotel procedures.

根据酒店程序办理团队入住和退房。

Good communication skills
良好的沟通能力；

Basic English communication skills
基本的英文沟通能力；

Reaction ability and stress resistance
反应能力和抗压能力等