Franchise Hotel - Wellness Experience Agent
Hotel Brand: Vignette Collection
Location: United Arab Emirates, Dubai
Hotel: Dubai Marina - (DXBMA)
Job number: FRDXBMA4222
This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.
By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.
About Us
Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.
Your day to day
Guest Journey & Service
- Welcome all guests in a warm, professional, and attentive manner.
- Manage reservations for spa treatments, fitness sessions, and wellness programs.
- Confirm, modify, or cancel bookings promptly and accurately.
- Provide information on spa services, fitness programs, membership options, and promotions.
- Assist with guest check-in/check-out, billing, and payment processing.
- Handle guest inquiries, feedback, and complaints professionally, escalating when necessary.
Operational Support
- Ensure the reception and lounge areas are clean, welcoming, and guest-ready.
- Coordinate daily schedules with therapists, fitness instructors, and attendants.
- Maintain accurate guest records, treatment logs, and reporting systems.
- Ensure compliance with SOPs for booking, cash handling, and data entry.
- Support the Spa Supervisor in administrative tasks and operational reporting.
Sales & Business Contribution
- Promote spa treatments, wellness programs, and fitness services to maximize bookings.
- Upsell and cross-sell wellness packages, memberships, and seasonal promotions.
- Drive retail sales by recommending products aligned with guest needs.
- Assist in achieving monthly revenue and sales targets.
What we need from you
Qualifications & Skills
- Minimum 3 years’ experience as a receptionist in luxury hospitality, spa, or wellness environment.
- Strong knowledge of spa and fitness services is an advantage.
- Excellent communication and interpersonal skills.
- Proficiency in booking/reservation systems and Microsoft Office; spa software experience preferred.
- Professional grooming and guest-centric attitude.
- Multilingual skills are an advantage.
Core Competencies
- Guest Engagement & Service Orientation
- Communication & Interpersonal Skills
- Sales & Upselling Ability
- Attention to Detail & Accuracy
- Team Collaboration
What we offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
