Franchise Hotel - Waiter / Waitress (Pool & Beach)

About Us

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels

 ROLE DESCRIPTION:

The Waiter in the Pool & Beach area is responsible for delivering outstanding service to guests in a relaxed and sophisticated pool and beach environment. This role involves taking orders, serving food and beverages, and ensuring a high level of guest satisfaction.

Your day to day

 ROLE & RESPONSIBILITIES:

• Guest Service:

- Greeting guests in a friendly and professional manner.

- Taking and processing food and beverage orders accurately and efficiently.

- Providing recommendations on menu items and responding to guest inquiries.

- Ensuring that guests have a pleasant and enjoyable experience at the pool and beach area.

• Food & Beverage Service:

- Serving food and beverages to guests in a timely manner.

- Presenting all food and drink items in a visually appealing manner.

- Maintaining thorough knowledge of the menu and specials to effectively communicate with guests.

- Handling special requests and dietary restrictions with care and professionalism.

• Operational Efficiency:

- Preparing and setting up the pool and beach area for service, including arranging tables, chairs, and umbrellas.

- Monitoring and maintaining cleanliness and organization of the service area.

- Ensuring that all equipment and utensils are clean and in good working order.

- Assisting with the replenishment of supplies and stock as needed.

• Health & Safety Compliance:

- Adhering to all health and safety regulations, including food handling and sanitation standards.

- Following proper hygiene practices and maintaining a clean and tidy appearance.

- Reporting any safety hazards or maintenance issues to the supervisor or manager.

• Team Collaboration:

- Working collaboratively with other team members to ensure efficient service.

- Communicating effectively with kitchen staff and management to address any issues or special requests.

- Assisting with training new team members as required.

• Guest Feedback:

- Actively seeking feedback from guests to ensure their needs are met and addressing any concerns promptly.

- Reporting guest feedback and suggestions to management to help improve service quality.

What we need from you

PERSON SPECIFICATIONS:

  Friendly and patient personality

  Attention to detail.

  Excellent multitasking skills

  High-Energy – A Glowing Personality

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.