Franchise Hotel - Reservations and Groups Coordinator
Hotel Brand: Holiday Inn
Location: United Kingdom, Newport
Hotel: Newport - (NPTUK)
Job number: FRNPTUK4091
This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.
By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.
About Us
About The Holiday Inn Newport:
Holiday Inn Newport is owned and operated by QN Hotels under licence from Intercontinental Hotel Group. Having undergone an extensive refurbishment of the hotel lobby areas, we now offer a new Modern & Vibrant lobby, surrounded with colourful décor and modern co working spaces.
We host 119 bedrooms, 30 of which are Executive bedrooms, we have 12 Meetings rooms our largest room can accommodate up to 460 guests.
Why work with us:
In addition to being part of a vibrant company grounded in a passionate set of beliefs and values, we are dedicated to nurturing and supporting our team, career progression is important to us.
Our other benefits include:
- Complimentary meals at work
- Complimentary car parking
- Ongoing training opportunities
- Pension contributions
- Employee Discount
Your day to day
About the role
As a Reservations and Group Sales team member it would be your responsibility to coordinate and control accommodation bookings at the hotel. A high level of written and verbal communication skills will be required. You will need to be analytical, confident in dealing with people over the telephone and able to meet the needs of both the guest and the hotel
(The role will be full time Monday - Friday)
What we need from you
We welcome candidates with the drive and commitment to:
- Effectively deal with all telephone and email inquiries.
- To take and input bookings via different channels, entering the correct details into the property management system.
- Maintain a proficient relationship with agencies and corporate companies.
- Ensure all guest requirements have been satisfied throughout the booking process.
- To be fully knowledgeable of the facilities available within the hotel.
- Effectively communicate with all departments all details of upcoming arrivals, including but not limited to special request bookings and lastminute changes
- Always know what events and activities are on the day’s schedule.
- Complete all group enquiries timely and accurately and logged for conversion purposes or refused analysis.
- Ensuring correct company/agent profiles attached, correct market segmentation and sources linked for accurate tracking purposes.
- Ensure business is contracted and chased in line with the hotel policy.
- Input Rooming lists and follow up on special requests or needs.
- Ensuring payment schedules are followed as per hotel policy and invoices processed accurately and swiftly.
What we offer
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
