Franchise Hotel - Learning & Development Administrator

About Us

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels. The Learning & Development Administrator provides essential administrative and coordination support to the Learning & Development (L&D) team. This role ensures the smooth execution of all training activities, accurate maintenance of training records, and effective communication between departments to promote a culture of learning and growth across the resort.

Your day to day

Training Coordination & Support

• Assist in planning, scheduling, and organizing training sessions, workshops, and employee development programs.

• Communicate training schedules to departments and ensure participants’ attendance.

• Prepare training materials, attendance sheets, certificates, and evaluation forms.

• Support in the coordination of orientation programs for new colleagues.

• Maintain the training calendar and update it regularly.

Administrative Duties

• Maintain accurate and up-to-date training records, reports, and files for all employees.

• Ensure compliance with brand standards and legal training requirements.

• Manage the Learning Management System (LMS), monitor course completions, and generate reports.

• Handle training-related correspondence, documentation, and filing.

• Assist in the preparation of monthly L&D reports and key performance indicators.

Employee Engagement & Communication

• Support the organization of engagement initiatives, such as recognition programs, cultural activities, and team events.

• Communicate effectively with department trainers and assist them with training logistics.

• Act as a point of contact for employees seeking information about learning opportunities.

Support to the L&D Team

• Provide administrative assistance to the Learning & Development Manager and team in day-to-day operations.

• Assist in evaluating training effectiveness through feedback forms and post-training analysis.

• Participate in hotel events and support HR initiatives as required.

What we need from you

• Diploma or Bachelor’s degree in Human Resources, Hospitality, or Business Administration.

• Previous experience in an administrative or HR support role, preferably within a hotel or resort.

• Strong organizational and time management skills.

• Excellent communication skills (verbal and written) in English; other languages are an advantage.

• Proficient in Microsoft Office (Excel, Word, PowerPoint) and experience with Learning Management Systems (LMS) preferred.

• Positive attitude, high attention to detail, and ability to multitask in a fast-paced environment.

• Willingness to live and work on a remote island with a diverse, multicultural team.

• Passion for learning and people development.

• Strong teamwork and interpersonal skills.

• Professionalism, confidentiality, and integrity.

• Initiative and flexibility in handling changing priorities.

• Commitment to upholding brand values and service excellence.

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.