Franchise Hotel - Head of Maintenance

About Us

Holiday Inn Newport is owned and operated by QN Hotels under licence from Intercontinental Hotel Group. Having undergone an extensive refurbishment of the hotel lobby areas, we now offer a new Modern & Vibrant lobby, surrounded with colourful décor and modern co working spaces.

We host 119 bedrooms, 30 of which are Executive bedrooms, we have 12 Meetings rooms our largest room can accommodate up to 460 guests.

Your day to day

Job Scope

As Head of Maintenance, you’ll ensure all aspects of hotel maintenance and management are kept to the very best and most efficient standards and are also in line with all relevant health and safety legislature and procedures. You’ll also keep an organised and secure maintenance workshop and office. 

We welcome candidates with the drive and commitment to:

•       Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers 

•       Communicate with all hotel department heads to stay informed of maintenance needs and ensure timely responses to requests 

•       Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance 

•       Train your team to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently 

•       Carrying out a preventative maintenance programme that creates a safe, secure and comfortable environment for our guests to enjoy

•       Recommend or initiate any HR elated actions where needed 

•       Regularly monitor and record all preventive maintenance checks

•       Keep up to date records of all risk assessments

•       Understand and respond to customers’ needs and ensure a high level of guest satisfaction   

•       Carry out a preventive maintenance programme to ensure the hotel is maintained and in service for guests (example: lighting, refrigeration, heating, air-conditioning, water treatment systems, and pools) 

•       The role is responsible for the maintenance of our recently renovated swimming pool including all relevant chemical training

•       Help prepare the departmental budget and financial plans financial and operational plans for the hotel  

•       Monitor budget and control expenses with a focus on energy management, preventive maintenance, and capital planning  

•       Lead hotel renovations and other projects, negotiate contracts, and ensure timely completion of projects within budget

•       Ensure a safe and secure environment for guests, team members and hotel assets in compliance with policies and procedures and regulatory requirements  

•       Maintain good working relations with outside contacts 

•       Comply with local laws regarding health, safety and alcohol services   

•       Maintain a focus and commitment to operating a “green” hotel 

•       Perform other duties as assigned. May also serve as manager on duty

•       Must be flexible, the role will occasionally require you to be available for out of hours calls and emergencies

What we need from you

What we need from you

•       Advanced vocational training plus two years of experience in general building maintenance or construction, or equivalent combination of education and experience

•       Professional certification and licence if required by law

•       Previous management experience in a maintenance or engineering environment

•       Must be able to speak local language(s)

•       Flexibility, must be available out of hours and for emergencies

What we offer

Why work with us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.

In addition to being part of a vibrant company grounded in a passionate set of beliefs and values, we are dedicated to nurturing and supporting our team, career progression is important to us.

Our other benefits include:

• Complimentary meals at work
• Complimentary car parking
• Ongoing training opportunities
• Pension contributions
• Employee Discount in our worldwide hotels