Franchise Hotel - Group Sales Manager

About Us

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Welcome to InterContinental Seattle Bellevue, a distinguished addition to Pyramid Global Hospitality and a beacon of modern luxury in the heart of downtown Bellevue. Anchored within Avenue Bellevue, a premier lifestyle destination featuring luxury residences, our hotel offers 208 elegantly appointed guest rooms and 12,000 square feet of refined meeting and event space. Designed by internationally acclaimed Hirsch Bedner Associates, every detail reflects sophistication, innovation, and a true sense of place.

At InterContinental Seattle Bellevue, we pride ourselves on a culture of excellence that celebrates people, nurtures growth, and delivers authentic service. Candidates will have the opportunity to build their careers with a premier luxury hotel brand, where every role contributes to creating unforgettable guest experiences. Whether your passion lies in guest services, culinary arts, or event management, joining our team means becoming part of an environment that is dynamic, supportive, and deeply committed to your professional success. Here, you will have the opportunity to make a lasting impact while working in a setting that embodies the best of Bellevue’s luxury landscape.

Your day to day

The Group Sales Manager is primarily responsible for handling customer inquiries and lead requests for groups. The role will work with customers to align preferences with hotel services and actively up-sell each business opportunity to maximize revenues and drive customer loyalty. This position will also ensure that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for driving customer loyalty by delivering service excellence throughout each customer experience. The Group Sales Manager will process business correspondence and create contracts and other related booking documentation as required. This position requires excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and event planning.

The Group Sales Manager has overall responsibility for handling group customer inquiries and lead requests and achieving revenue and booking goals. Overall, the position is accountable for the following:

• Respond in a timely manner to incoming group/catering opportunities that are within pre-defined parameters. Refer opportunities to appropriate sales associate if business is outside these parameters.
• Support and work alongside the Director of Sales and Marketing as needed.
• Work collaboratively with other sales channels (e.g. on-property resources) to ensure sales efforts are coordinated, complementary and not duplicative.
• Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply, and demand etc. and how to sell against them.
• Ensure business booked is within hotel parameters. Close the best opportunities for the property based on market conditions and the property’s needs.
• Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Transfer accurate, complete, and timely information to the Events department in accordance with hotel and brand standards.
• Actively up-sell each business opportunity to maximize revenue.
• Understand and actively utilize company marketing initiative/incentives to close business.
• Follow up on opportunities uncovered by the proactive sales team.
• Identify and implement process improvements and best practices.
• Promote accountability to drive superior business results.  Includes successful execution of Sales strategies and business processes.
• Establish clear expectations for customers and properties throughout the sales process.
• Effectively resolve guest issues that arise as a result of the sales process. Bring issues to the attention of the Director or Sales and Marketing as appropriate.
• Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the brand.

What we need from you

The ideal candidate will possess the following:

• Minimum of 2 years of relevant sales and marketing group sales experience in the hospitality industry.
• Relevant university or college qualification or degree.
• Hospitality experience required.
• Understanding of market dynamics, enterprise level objectives and important aspects of business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.
• Knowledge of total hotel revenue management concepts, processes, and strategies (including sales cycles and trends, account management, pricing, and inventory management).

What we offer

Benefits offered to full-time associates:
Paid Time Off
-2.15 hours for every 40 hours worked~14 days
-7 Paid Holidays, 2 Floating Holidays
-Medical (through United Healthcare), dental, and vision insurance – available to you on the first of the month after your start date
-Competitive Matching 401K
-Health Savings Account
-Healthcare Flexible Saving Account
-Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity
-Supplemental Short-Term Disability Insurance
-Basic Life and Accidental Dismemberment Insurance
-Basic Long-Term Disability Insurance
-Life Insurance buy-ups
-Employee Assistance Program
-Pet Insurance

Benefits offered to part-time associates:
-Sick Time (accrue 1 hour for every 30 hours worked).

Benefits offered to all associates:
-Competitive Salary
-Competitive Matching 401K
-Cash incentives programs

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.

Compensation:

$80,000.00-$90,000.00/annually + incentive plan

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.