Franchise Hotel - General Manager

About Us

We are an organization driven by our Guiding Principles – Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus. We pride ourselves on having a reputation of providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised with a focus on accountability, attention to detail, integrity and superior quality and service.

Your day to day

Position Summary:

The Hotel General Manager is responsible for all aspects of operations at the hotel, the day-to-day staff management and determining guest needs. They would be an ambassador for the brand and hotel. Provide leadership and strategic planning to all departments in support of our culture, maximize operations, and guest satisfaction. Candidate would manage profitability, guest, and associate satisfaction measures.

Duties and Responsibilities:

• Ensure full compliance of Hotel operating controls, SOP’s, policies, procedures, and service standards.
• Managing guest concerns and oversee the service recovery procedures.
• Manage on-going profitability of the hotel, ensuring revenue, guest, and associate satisfaction targets are met and exceeded.
• Deliver hotel budget goals and set other short and long-term strategic goals for the property.
• A strong understanding of P&L statements and the ability to prepare impactful strategies and responses.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, Sales, and Maintenance are on target and accurate.
• Maximizing room yield and hotel revenue through innovative sales practices and yield management programs.
• Support the sales efforts of the hotel and in generating revenue opportunities.
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
• Overseeing and managing all departments and working closely with department leads on a daily basis.
• Provide effective leadership to hotel team members.
• Lead in all aspects of business planning.
• Selection of hotel associates, complete new hire paperwork, review associate performance, and conduct personnel actions such as celebrating success, coaching actions, and termination.

What we need from you

Experience, Skills:

• Successful hotel management experience is a must.
• Management and Systems experience within the IHG brand is preferred.
• Must be initiative-taking, self-directed, with strong initiative and desire for achievement.
• Exceptional customer service skills required.
• Must possess strong computer skills.
• Excellent communication and presentation skills required.
• Interpersonal and time management skills.
• Adaptability.
• Guest relations skills.
• Must have flexible work schedule with availability to work nights and weekends.

What we offer