Franchise Hotel - Front Office Agent (Night Audit)
Hotel Brand: Hotel Indigo
Location: Spain, Barcelona
Hotel: Barcelona Plaza Espana - (BCNDG)
Job number: FRBCNDG4397
This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.
By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.
About Us
Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area. Bring your story, to inspire new ones.
Your day to day
First impressions matter — and last impressions matter just as much. To ensure our guests enjoy seamless, personalized, and memorable stays at any hour, we’re looking for a Front Desk Agent with a strong focus on Night Audit. Someone who delivers exceptional service, operates with precision during overnight hours, and serves as the calm, reliable presence guests can count on while the hotel sleeps.
What You’ll Be Doing
🌙 Night Audit Responsibilities
- Ensure a smooth and secure overnight operation, safeguarding the comfort, safety, and satisfaction of all guests.
- Complete the full nightly audit process, reconciling transactions, reviewing daily activity, balancing charges, and closing the business day accurately.
- Prepare and distribute daily financial and operational reports for all hotel departments.
- Welcome and assist late arrivals, resolving any issues or requests throughout the night with professionalism and autonomy.
- Monitor hotel security by following safety protocols and conducting rounds when necessary.
- Serve as the primary overnight contact for guest needs, emergencies, and inquiries.
☀️ General Front Desk Responsibilities
- Deliver a warm, authentic welcome that sets the tone for a memorable stay.
- Recognize and appreciate IHG One Rewards members and returning guests, both in person and over the phone.
- Manage reservations, modifications, check-ins, and check-outs efficiently and accurately.
- Process payments and billing with precision and attention to detail.
- Anticipate guest needs, offering tailored recommendations and proactive service.
- Act as a trusted point of contact for any inquiries, billing questions, or local suggestions.
Who You Are
You’re someone who combines a genuine passion for hospitality with analytical skills, responsibility, and the ability to remain calm under pressure. You understand that at night, the hotel needs a host, an auditor, and a guardian — all in one.
What we need from you
● Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
● Fluency in the local language - extra language skills would be great, but not essential
● Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills
What we offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
