Franchise Hotel - Front Desk/Night Auditor

About Us

We are seeking a part time Hotel Night Auditor to become a part of our team! Job requires a minimum of one year in the hospitality industry or a minimum of 1 year in customer service. Benefits such as IHG Hotel discounts and more are available after 90 days of employment. Work schedule is from 11pm-7am. Applicant must be available weekends. 

Your day to day

• Register and assign rooms to guests
• Book guest hotel reservations.
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Communicate pertinent guest information to designated departments
• Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
• Reconcile and complete all daily Front Desk Agents’ work. Ensure that any issues from the day are corrected before processing the audit. Communicate any findings/issues to the GM.
• Run all night audit functions consistent with closing out all daily transactions and preparing for the following day’s operations.
• Process advance deposit transactions
• Send necessary requested/mandatory reports to management
• Register guests to the hotel, verifying reservation, personal information, and securing payment information.
• Provide guests with information regarding hotel facilities and local attractions.
• Answer and route calls as appropriately
• Checks and Responds to  front desk hotel email
• Promote the IHG brand loyalty program and provide recognition and benefits to all members.
• Anticipate guests’ needs and respond timely, appropriately and in a friendly manner.
• Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level
• Responsible for cash drawer contents and transactions during shift
• Maintain appropriate market inventory levels, restocking when necessary
• Handle confidential information, including guest records, with a high degree of integrity
• Call in and open tickets with Opera, Property Management System, or System support during the overnight hours if system fails or issues occur.
• Keeping front desk clean and organized
• Follow and abide the company policies, and safety procedures
• Assist with other duties as assigned.

What we need from you

• Previous experience in customer service, front desk service, or other related fields
• Computer literacy, including familiarity with PMS software
• Ability to build rapport with guests
• Able to work independently and desire to participate as part of a team
• Demonstrate genuine care for guests, employees, and management.
• Strong organizational skills
• Excellent communication skills, and customer service skills with a friendly and professional demeanor.
• Strong phone etiquette and ability to handle phone systems effectively
• Familiarity with hotel/property management systems 
• Ability to handle guest relations and provide assistance as needed
• Able to work independently and desire to participate as part of a team
• Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to be considerate by being respectful, accommodating, and perceptive. Be reliable by being professional, a team player and resourceful.

What we offer

· Pay: $17.00 - $18.00 per hour

· Expected hours: 24-32 per week

· Dental insurance

· Health insurance

· Employee discount

· Paid time off

· 8 hour shift