Franchise Hotel - Director of Rooms

About Us

Lead the Heart of the Guest Experience at Fiji’s Newest World-Class Resort
Crowne Plaza Fiji Nadi Bay Resort & Spa is searching for an accomplished and forward-thinking Director of Rooms to join our leadership team. This is a pivotal position within our Executive Committee, responsible for shaping the complete guest experience and driving operational excellence across the Rooms Division.

As one of Fiji’s newest and most exciting hospitality destinations under the IHG global umbrella, we are committed to delivering warm Fijian hospitality blended with the internationally recognised Crowne Plaza standards with 324 rooms. We’re looking for a dynamic leader who can elevate our service delivery, inspire our teams, and set new standards for guest satisfaction.

About the Role

The Director of Rooms oversees the strategic and operational performance of the Front Office, Housekeeping, Reservations, Security, and Leisure departments. In this role, you will ensure seamless coordination across all guest touchpoints—from the moment they arrive to the moment they depart.

You will be expected to lead with clarity, professionalism, and passion; enhance operational systems; and drive both service excellence and profitability. This role is ideal for a highly engaging leader who thrives in fast-paced environments and has proven experience in premium hotels or resorts.

Your day to day

The Director of Rooms oversees the strategic and operational performance of the Front Office, Housekeeping, Reservations, Security, and Leisure departments. In this role, you will ensure seamless coordination across all guest touchpoints—from the moment they arrive to the moment they depart.

You will be expected to lead with clarity, professionalism, and passion; enhance operational systems; and drive both service excellence and profitability. This role is ideal for a highly engaging leader who thrives in fast-paced environments and has proven experience in premium hotels or resorts.

 Key Responsibilities

Operational Leadership & Excellence

• Manage the daily operations of Front Office, Housekeeping, Reservations, Security & Leisure, ensuring they operate at the highest level of efficiency and service.
• Guarantee consistent compliance with IHG & Crowne Plaza brand standards, service procedures, and safety protocols.
• Ensure a flawless guest journey marked by personalised service, efficiency, and memorable interactions.

People Leadership & Culture Development

• Lead, coach, and mentor department heads to build a high-performance, service-driven culture.
• Champion colleague engagement, ensuring teams are supported, motivated, and developed.
• Conduct succession planning, skills development, and performance management for all Rooms Division leaders.

Financial Management & Productivity

• Manage departmental budgets, cost control strategies, labour forecasts, and operational expenditure.
• Analyse financial performance to optimise profitability while maintaining service excellence.
• Ensure workforce planning, productivity targets, and payroll management are tightly aligned with business volumes.

Guest Experience & Brand Reputation

• Drive continuous improvement of guest satisfaction scores through proactive service refinement.
• Review guest feedback, implement action plans, and collaborate with cross-functional teams to elevate service delivery.
• Maintain the resort’s reputation as a preferred destination for both leisure and business travellers.

Strategic Projects & Enhancement

• Lead the rejuvenation and continuous enhancement of the Rooms Division, incorporating modern systems, technology, and best practices.
• Identify operational gaps and develop forward-thinking solutions that uplift quality and efficiency.
• Work closely with the General Manager and EXCOM to support long-term strategic direction and hotel business goals.

What we need from you

We are looking for an individual who has a strong blend of operational expertise, leadership excellence, and brand stewardship. The ideal candidate will have:

• Significant experience as a Director of Rooms, Rooms Division Manager, or equivalent role within a 5 star property.
• Strong history of working towards KPIs, targets, and guest satisfaction metrics.
• Proven ability in budget management, forecasting, and financial accountability.
• A minimum of 5–10 years of hotel management experience.
• Hands-on and professional experience in Housekeeping, Front Office, and Reservations operations.
• A strategic mindset paired with exceptional attention to detail.
• Ability to lead large, diverse operational teams with clarity, empathy, and strength.
• Experience with IHG systems is an advantage but not essential.

What we offer

Why Join Crowne Plaza Fiji?
Crowne Plaza Fiji Nadi Bay Resort & Spa offers an extraordinary opportunity to work in one of the country’s most modern and forward-thinking hotels. When you join us, you become part of the globally recognised IHG Hotels & Resorts family—one of the world’s leading hotel companies with limitless opportunities for growth, training, and international mobility.
At our resort, you will:

• Play a key leadership role in shaping the long-term success of the Rooms Division
• Be part of a multicultural, collaborative, and supportive leadership team
• Enjoy a dynamic work environment where innovation and excellence are celebrated
• Help deliver memorable experiences to thousands of guests each year

 Ready to Lead?

If you are a driven, guest-focused leader with a passion for hospitality and a commitment to excellence, we would love to hear from you.

Apply now and become part of an exceptional journey with Crowne Plaza Fiji Nadi Bay Resort & Spa.