Franchise Hotel - Convention Services Manager

About Us

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Welcome to InterContinental Seattle Bellevue, a distinguished addition to Pyramid Global Hospitality and a beacon of modern luxury in the heart of downtown Bellevue. Anchored within Avenue Bellevue, a premier lifestyle destination featuring luxury residences, our hotel offers 208 elegantly appointed guest rooms and 12,000 square feet of refined meeting and event space. Designed by internationally acclaimed Hirsch Bedner Associates, every detail reflects sophistication, innovation, and a true sense of place.

At InterContinental Seattle Bellevue, we pride ourselves on a culture of excellence that celebrates people, nurtures growth, and delivers authentic service. Candidates will have the opportunity to build their careers with a premier luxury hotel brand, where every role contributes to creating unforgettable guest experiences. Whether your passion lies in guest services, culinary arts, or event management, joining our team means becoming part of an environment that is dynamic, supportive, and deeply committed to your professional success. Here, you will have the opportunity to make a lasting impact while working in a setting that embodies the best of Bellevue’s luxury landscape.

Your day to day

Every day is different, but you’ll mostly:

• Coordinate all aspects of convention or event planning, from initial consultation to final execution.
• Communicate effectively with clients to understand their event needs and provide recommendations.
• Develop detailed proposals, contracts, and event schedules. Review and finalize banquet event orders.
• Liaise with internal departments (catering, banquet operations, AV, front office, housekeeping, security) to confirm readiness and flawless execution of all functions.
• Oversee logistical details including room setups, transportation, parking, and compliance with legal and safety regulations.
• Conduct on-site support during events, including evenings and weekends when required, serving as the client’s main point of contact.
• Monitor event budgets and track expenditures to ensure profitability and efficiency.
• Maintain strong vendor relationships (e.g., caterers, florists, rental companies) to ensure quality and cost-effective service delivery.
• Ensure attention to detail in all planning aspects, proactively identifying potential challenges and implementing solutions.
• Complete all required sales reports for the Director of Sales and Marketing and the Revenue Manager.
• Respond to all inquiries with a sense of urgency, providing timely and professional communication to both clients and internal stakeholders.
• Perform other duties as assigned, supporting the catering and convention services team as needed.
• Always maintain Pyramid Global Hospitality and IHG brand standards.

What we need from you

• Proficiency with Delphi (required) and experience with Opera HMS a plus.
• Prior experience in the field of hospitality is preferred but not required
• Ability to work effectively under time constraints and deadlines.
• Command of the English language both written and verbal.

Compensation for this position: $78,000-$82,000/annual plus bonus incentive

What we offer

At Pyramid Global Hospitality, we believe in putting our People First. Our "Better Together" culture is built on practices, policies, and programs that support our associates in achieving success both at work and at home.

For Full-Time Associates, we offer:

• Medical, Dental, Vision, Disability, & Life Insurance
• 401(k) Plan
• Paid Time Off: 2.15  hours for every 40 hours worked (14 days)
• 7 Paid Holidays and 2 Personal Days

For Part-Time Associates, we offer:

• 401(k) Plan
• Sick Time:  Accrue 1 hour for every 30 hours worked

Join us and experience a workplace that values your success, health, and happiness—every step of the way.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.