Franchise Hotel - Butler

About Us

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels.  

The Butler provides personalized, discreet, and anticipatory service to guests, ensuring every need is met with the highest standards of luxury and professionalism. Shea/He acts as the main point of contact for VIP guests, long-staying guests, and special occasions, delivering bespoke experiences throughout their stay.

Your day to day

Guest Service & Experience

• Welcome guests warmly upon arrival and ensure smooth experiences.

• Offer personalized assistance with unpacking, packing, laundry, pressing, and wardrobe management as requested.

• Coordinate and arrange special requests such as spa appointments, dining reservations, excursions, and in-villa experiences.

• Anticipate guest needs and preferences through observation and prior communication.

• Maintain guest privacy, confidentiality, and discretion at all times.

• Ensure all guests feel comfortable and cared for, particularly in situations requiring gender sensitivity (e.g., personal assistance, cultural requirements).

• Provide turndown services, room inspections, and ensure suites are immaculate and aesthetically pleasing.

Coordination & Communication

• Act as a liaison between guests and all hotel departments to ensure smooth communication and prompt service delivery.

• Maintain detailed guest profiles and preferences for future visits.

• Coordinate with housekeeping, F&B, spa, and other teams to ensure personalized experiences are delivered flawlessly.

Professionalism & Presentation

• Maintain impeccable grooming and personal presentation, adhering to hotel grooming standards.

• Exhibit discretion, emotional intelligence, and excellent communication skills.

• Handle guest complaints or issues with tact and professionalism, escalating to the Head Butler or management when necessary.

What we need from you

• Proven experience as a Butler, Personal Assistant, Guest Relations Officer, or similar role in a luxury hotel or resort environment.

• Excellent interpersonal and organizational skills.

• Strong attention to detail and ability to multitask in a high-pressure environment.

• Fluent in English; knowledge of additional languages is an advantage.

• Professional appearance and demeanor at all times.

• Knowledge of etiquette, luxury service standards, and island resort operations.

• Flexibility to work irregular hours, weekends, and holidays.

• Background in hospitality, luxury service, or VIP guest handling.

• Positive attitude, empathy, and natural service mindset.

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.