Food & Beverage Supervisor

Lead the day-to-day activities of the restaurant outlets. Provide support and service to guests in a prompt and courteous manner while maintaining a high level of quality and consistency to ensure guest satisfaction.  Ensure compliance with standards of service and operating procedures. 

At InterContinental Hotels & Resorts^® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.

• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership
  of getting things done.

• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

FINANCIAL RETURNS

• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret and disseminate company directive.

PEOPLE

• Ability to train team members (beverage training/service training)

• Train and schedule employees to ensure proper coverage.

• Conduct pre-shift meetings to inform staff of daily events.

• Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities.

• Must be able to coach and counsel associates during shift.

GUEST EXPERIENCE

• Ensure the restaurants maintain a first class and positive visual impact.

• Ensure that the unique services of the restaurant are well maintained by doing table checks.

• Respond in a prompt and professional manner to guest requests and complaints.

RESPONSIBLE BUSINESS

• Act as a member of the hotel’s internal committee.

• Perform various additional duties as needed.

• Will be responsible for opening and closing procedures of the outlets.

• Exceptional organizational skills with devout attention to detail and accuracy a must.

• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. Must be proficient in Microsoft Outlook programs.

• Act as manager on duty, when scheduled, to address customer service, vendor, or maintenance issues. 

• Incorporate loss prevention and safety messages into daily operations.

   

High school diploma or equivalent and at least 1-2 years restaurant supervisor experience in a full-service outlet or similar setting. Hospitality Management Degree or some college preferred. Must speak fluent English. 

Experience in a Union environment. 

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds

• Moving about the outlet(s)

• Handling objects, products

• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Reading and writing abilities are utilized often when completing paperwork, ordering, interpreting results, and giving and receiving instructions. 

• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

• Problem solving, reasoning, motivating, organizational and training abilities are used often.

• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

• May be required to work nights, weekends, and/or holidays.