Food & Beverage Manager - Crowne Plaza Resort Guam

Job Status and Requirements:

A. Must be able to work on Guam, USA without restrictions:​

• US Citizens or US Permanent Residents
• Residents of Federated States of Micronesia (FSM)

B. This position is not eligible for:​

• Relocation Package
• to be US Work Visa Sponsor

C. Must have minimum five (5) years at F&B Management in Hotel Industry.

What’s the job?

Responsible for assisting the Food & Beverage Director in managing all personnel and daily operations of all Resort F&B outlets. Oversees the quality service of food, timeliness of food service, and staff productivity to ensure that it meets hotel quality standards. Ensures that Food & Beverage operations are in compliance with brand standards and federal and state health and safety regulations. 

Your-day-to-day

PEOPLE

• Lead the team by example by promoting and maintaining a safe and positive workplace.
• Develop a Food & Beverage orientation and on-boarding plan for new team members.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Manage daily staff assignments, communicate goals, and ensure compliance of policies and procedures. 
• Identify and develop F&B talent pool.
• Conduct pre-shift briefings as needed.
• Review F&B staff operations and initiate performance appraisals, salary adjustments, disciplinary measures, and other HR-related actions.

FINANCIAL 

• Assist F&B Director in monitoring costs and inventory levels.
• Assist in the preparation of Food & Beverage Department’s annual budget. 
• Assess market situation and make recommendations to maximize opportunities.
• Consult with Food & Beverage Director on maximizing revenues and profitability of F&B outlets.

GUEST EXPERIENCE

• Enhance guest experience by responding timely to guest requests and helping guests realize their desired dining or banquet ideas.
• Manage relationships with guests and act as primary point-of-contact for banquet functions.
• Establish and regularly review menus and service delivery and implement innovative concepts.
• Respond appropriately to guest complaints.
• Make appropriate service recovery gestures in accordance with established guidelines.

RESPONSIBLE BUSINESS

• Monitor food and beverage performance of all F&B outlets through regular review and implement necessary changes. 
• Work with hotel leaders to develop creative and innovative ideas, pilot new F&B concepts to capitalize on potential opportunities.
• Conduct regular inspections of food and beverage outlets and report any concerns accordingly.
• Manage vendor relationships and develop strategic alliances with vendors.
• Coordinate with General Manager for consistency and common approach to F&B operations.
• Ensure compliance with health, safety, and sanitary standards.
• Ensure compliance with procurement and disposal rules and regulations.
• Regularly generate written and oral reports of kitchen operations to the General Manager.
• Communicate with the Purchasing department and vendors to source appropriate F&B supplies and equipment.

What we offer

In return we'll provide you a competitive financial and benefits package which may include Health (medical, dental & vision) insurance, a 401k plan with company match, Paid Time Off and Employee Discount. A chance to become part of the global IHG family - opening a door to endless career opportunities. We’re passionate about growing our talent. We’ll provide the training & development you need to succeed & progress into your next role. 

Join us and you’ll become part of the global IHG family – Our colleagues share some winning characteristics: we work better together, we trust and support each other, we aim higher by looking for better ways to do things, we do the right thing, and we welcome different perspectives. 

IHG is an equal opportunity employer: Minorities/ Females/ Disabled/ Veterans