Food and Beverage Manager

At Crowne Plaza Queenstown, we’re seeking a talented Food & Beverage Manager to join our team.

About us

Situated on the shores of Lake Whakatipu in the heart of the adventure capital of the world, Crowne Plaza Queenstown is a leading 4.5-star hotel and a member of the IHG Hotels & Resorts family. We pride ourselves on delivering exceptional service, creating memorable guest experiences, and offering a vibrant, welcoming workplace for our team.

About the role

In this role you’ll lead our restaurants, bars, conference & events, and in-room dining operations, setting the standard for service excellence and team culture.

What you'll be doing

• Manage all food and beverage outlets, including threeSixty Restaurant and Bar, Le Petit Chef, The Balcony Bar, in-room dining, and event spaces to ensure seamless guest experience.
• Manage the recruitment, training and development of the F&B team, focusing on specialist positions where required but also ensuring colleagues are confident and cross trained throughout all areas of Food & Beverage.
• Develop and implement innovative wine lists and beverage menus meeting with suppliers regularly and focusing on a support-local and seasonal approach. 
• Develop and implement promotional strategies across all areas of food and beverage to drive revenue growth. 
• Monitor and control budgets, costs and inventory to maximise profitability.
• Collaborate with the wider hotel leadership team to deliver outstanding guest experiences to achieve hotel targets.
• Lead the team in anticipating guest needs and resolving issues, with a strong focus on learning and improving from feedback.
• Lead the delivery of all conference and event operations, ensuring seamless execution from setup to on the day service and pack-down.

What we're looking for

• Extensive knowledge of all Food and Beverage operations
• Experience as a leader in Food and Beverage for a minimum of 1-3 years
• Hands-on leader with excellent communication skills who inspires and motivates teams.
• Confidence in overseeing both day-to-day service and large-scale event operations.
• Strong financial acumen, including budgeting, cost control and inventory management.
• Demonstrated success in driving revenue growth and profitability.
• Passion for hospitality and a commitment to delivering exceptional guest experiences.
• Flexibility to work rotating shifts during the day, evening, weekends and public holidays
• An LCQ or Managers Certificate will be held in high regard

What we offer

Well...where do we start?!

• Access to IHG One Pass - Exclusive Employee Room Rates & 50% off Food & Beverage at over 6,000 hotels worldwide!
• An opportunity to kick-start your career with a company that can take you around the world!
• Competitive rate
• A Paid Day off for your Birthday every year!
• 3 Free meals a day
• Proactive Wellness Leave
• Access to our EAP Service
• PerkBox Discount Platform for leading retailers
• Uniform provided

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family!