Food & Beverage Duty Manager (Full Time)

About Us

What’s on the menu for your next career move?

At Crowne Plaza Perth, positioned along the iconic Swan River, we offer a versatile food and beverage experience through our Gusti Restaurant and Lobby Bar. As part of the IHG family, we create spaces where business and leisure seamlessly blend.

Our Italian-inspired Gusti Restaurant opens to an inviting alfresco terrace, where guests dine beneath palm trees while enjoying the views that Langley Park has to offer. This space transforms into an elegant setting for cocktail functions, special celebrations, and corporate events. Inside, our welcoming Lobby Bar provides flexible seating arrangements, catering to various needs - from business travellers working on their laptops to guests enjoying pre-dinner drinks.

With a dedicated team of 20 colleagues in the Food & Beverage Department, we service our restaurant, bar, in-room dining, and events operations, which accommodate up to 80 guests. We focus on delivering consistent service while adapting to our diverse guest needs, from corporate functions to leisure dining.

https://gustiperth.com.au/

We're seeking an experienced Food & Beverage Duty Manager to lead our team of Supervisors, Team Leaders, and Attendants in collaboration with our Food & Beverage Manager, to enhance our offering, build on our established foundation while implementing positive changes for the future.

Your day-to-day

Every day is different, but mostly you will be: 

• Leading and coordinating the F&B team on shift to deliver personalised service for our guests​ and visitors
• Driving brand standards and valuing our service behaviour of Daring to Connect
• Assisting with managing/planning rosters and absences to optimise operational efficiency with an understanding of labour cost controls/budgets
• Taking action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction
• Recruitment, onboarding and training of all new F&B colleagues to help give them a great start
• Working as a team and communicate and co-ordinate with other departments to ensure excellent quality and service ​
• Driving initiatives to improve colleague satisfaction and engagement including coaching, mentoring and developing team members 
• Performing opening or closing duties as required
• Manage C&E events on shift. Greet clients, ensure they have everything they need and confirm daily schedules with them and the kitchen
• Maintaining HACCP by ensuring all logs are up to date and completed
• Partner with the leadership team to analyse performance, drive revenue, and maximise profitability

What we need from you

• Must have full work rights in Australia 
• At least 2 years experience in a leadership role in a la carte or buffet dining environments
• A strong understanding of food and beverage operations, with a desire to grow and develop 
• A confident and collaborative leadership style, with the ability to motivate, develop and inspire a team 
• Calm under pressure, with excellent problem-solving and conflict resolution skills
• Proficiency in POS systems and restaurant management software
• Exceptional communication and interpersonal skills
• A vibrant, guest-focused personality with a genuine passion for hospitality
• Approved Manager Certification (WA) & Food Safety Certification 

What we offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days.  Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.  In addition to the always-popular hotel perks such as duty meals, accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.  

This role also includes complimentary dry cleaning and complimentary car parking.

We are proud to be IHG and we know you will be too.  Visit www.http://careers.ihg.com to find out more about us.