Floor Mannager 楼层经理

• Make corrective action on employees on the job conduct
• 为雇员作正确的工作指示

• Make sure all the staff follows the SOP
• 确保所有的员工遵守标准工作流程

• Coordinate with the front desk, the blocking of guestrooms for special or general cleaning purpose and ensure rooms are returned to operation.
• 客房大清洁或特殊清洁时，和前台协调封房，并且保证恢复后房间能重新投入营业

• Coordinate with the engineering department of all the emergency/late-cover orders that are not finished.
• 所有紧急事件和未完成的指示要和工程部协调

• Look into the training programs as far as weekly and monthly training plans and review with all assist housekeepers before implementation, with the approval of the Executive Housekeeper.
• 就每周和每月的培训计划调查培训项目并且在行政管家的批准下，在实施之前和所有的服务员一起回顾

• Check all the staff attendance (for payroll control) and house occupancy to see whether manpower for each section is adequate or not.
• 检查客房率和员工到岗情况来看每个方面的人力是否充足

• Check at least ten guestrooms per day.
• 每天至少查房10间

• Check all VIP rooms including in-house and arrivals to ensure proper accommodations.
• 检查所有的VIP房间包括已入住和将抵店的，用来确保合理的配置

• Evaluate all the Housekeeping staff’s performance.
• 评价所有客房员工的表现

• Make random check in all floor linen rooms to see if they are up to required standards.
• 随机检查楼层布草间看是否达到标准

• Report to Executive Housekeeper any disciplinary action required.
• 报告给行政管家任何的纪律处分

• Handle all staff request and all personnel matter i.e. change of day-off etc.
• 处理所有员工的请求和个人事宜。比如调休等

• Make random check in all floor storerooms to see they are at par level.
• 随机检查所有楼层的储藏室看他们是否在同一水平

• Interview new staff during the absence of Executive Housekeeper.
• 当行政管家不在时面试新进员工

• Perform supervisor’s duties when needed.
• 需要时扮演监督者的角色

• To be in the hotel in the case of emergency.
• 紧急事件发生时留守酒店

• Perform other duties as assigned by Executive Housekeeper.
• 负责行政管家分配的其他任务职责

.• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Good writing skills
• 具有良好写作技能
• Proficient in the use of Microsoft Office
• 熟练使用微软办公软件
• Problem solving, reasoning, motivating, organizational and training abilities
• 具有解决问题，推理，号召，组织和培训能力
• Strong Leadership skills in managing teams
• 在管理队伍中有很强的领导技能

Qualifications –
学历
• High School or Diploma in Hotel Administration, Hotel Management or equivalent
• 高中或酒店行政管理，酒店管理或相当的大专学历。

Experience –
经验

• 3 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience.
• 最好拥有在相似规模酒店3年客房工作经验，包括的管理经验。
• Type and level of experience required may vary slightly based on size and complexity of operation
• 经验类型和程度的要求可能因运营规模和复杂性而略有不同。