Floor Manager 楼层经理

Superviseand inspect the work of assigned room and/or public area attendants to ensureproduct quality standards are met and that optimum service is provided to hotelguests according to hotel and company business objectives.

监督和检查分配给客房和公共区域服务生的工作，按酒店和公司业务目标确保符合产品的质量标准，为酒店客人提供卓越的服务。

•Supervisetheimplementation of housekeeping standards and procedures in relation to:

监督客房部各项标准和工作程序的执行 ：

Bedroomservice

臥室服务

Bathroomservice

卫生间服务

Valetservice

洗衣服务

Cleaningservice

清洁服务

Linenmaintenance

布巾维护

•Recommendedchanges to these standards and training needs on an ongoing basis

就这些标准和培训需求提供持续性的改进建议。

•Maintaina current and thorough knowledge of all housekeeping systems

对客房部所有系统有最新和完整的知识。

•Openand close the shift and ensure effective shift hand over

负责管理接班和交班工作，以确保交接班过程的有效进行 。

•Distributionand collection of keys

分发和收集钥匙。

•Managementof all incoming and outgoing calls

管理所有的呼入和呼出电话。

•Solveemployee grievances

解决员工受到的不公正待遇问题。

•PerformRoom allocations

分配客房

•PerformRoominspections

检查客房

•Prioritisearrivalrooms

排列抵店客人客房的优先顺序。

•Liaisewith Front Office for guest and hotel requirements

配合前台满足酒店和客人的要求。

•Ensureguest valet is processed and delivered in a timely manner

确保及时为客人提供洗衣服务并送还。

•Co-ordinatespecial projects (eg site rooms, vermin control, windowand carpet cleaning, room inventories)

协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。

•Manageall special requests made by guests

处理客人所有的特殊要求。

•Visitin-house guest, and collect guest profile and comments everyday

每天拜访住店客人，并收集客人的客史资料及客人意见书

•Ensureconsistency within the department

确保部门内工作的一致性。

•Managementof lost property for the hotel

管理酒店的遗失财物。

•Ensureyou have complete knowledge of room types, layouts and facilities

确保具有客房类型，设计和设施的全面知识。

•Managestorage areas

管理仓库

•Maintainadequate stock levels

保存充足的用品存货。

•Completestock takes as required

按要求完成库存盘点工作。

•Maintainstock levels

维持存货水平

•Conductsshift briefings to ensure hotel activities and operational requirements areknown

进行交接班说明，确保了解酒店的工作和运营需求。

•Communicationskills are utilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company.

拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

•Ableto speak, read and write English

具有说，读和写英语的能力。

•Proficientin the use of Microsoft Office

熟练使用微软办公软件

•Organizationaland training abilities

具有组织和培训能力

•HighSchool or Diploma in Hotel Administration, Hotel Management or equivalent

高中或酒店行政管理，酒店管理或相当的大专学历。

•2years housekeeping experience preferably in a hotel of similar size andcomplexity and including supervisory experience or training.

最好拥有在相似规模酒店2年客房工作经验，包括的管理经验或培训经验。

•Typeand level of experience required may vary slightly based on size and complexityof operation

经验类型和程度的要求可能因运营规模和复杂性而略有不同。