F&B Supervisor | Holiday Inn Express & Suites Pokhara

IHG, a leading global hospitality company, is bringing its largest and fastest-growing brand, Holiday Inn Express, to Pokhara. Holiday Inn Express & Suites Pokhara will offer a fresh, modern and smart hospitality experience designed for today’s travellers- combining comfort, convenience and great value with the essentials that matter most.

As we prepare to bring this exciting new hotel to life in Pokhara, we are looking for talented, passionate and driven individuals to join our team across multiple career opportunities. If you are passionate about hospitality, thrive in a dynamic environment and are excited to be part of a globally recognized brand and a new hotel journey, we invite you to join us as we open the doors to a new era of smart, effortless hospitality in Pokhara.

Under the guidance of the F&B Manager, you will supervise daily food and beverage operations to ensure efficient service delivery and an excellent dining experience for our guests. You will be responsible for overseeing restaurant service, maintaining food and beverage quality standards, handling guest concerns, supervising colleagues and ensuring smooth outlet operations. You will also support inventory control, cash handling, manpower coordination and compliance with hotel policies, brand standards and safety procedures.

A little taste of your day-to-day:

Every day is different, but you'll mostly be:

• Supervise daily restaurant and outlet operations, ensuring smooth service delivery and consistent guest satisfaction.

• Conduct shift briefings, coordinate team activities and guide colleagues to maintain service standards.

• Handle guest complaints and concerns promptly, ensuring appropriate follow-up and resolution.

• Supervise cash handling, banking procedures, stock control and security of outlet operations.

• Monitor service equipment, guest facilities and colleague performance while ensuring compliance with hotel policies and IHG brand standards.

What We need from you:

• Diploma or Bachelor's degree / higher education qualification in Hotel Management, Food & Beverage or a related field.

• Preferably one to two years of relevant experience in restaurant or food and beverage operations.

• Good knowledge of restaurant operations, food and beverage service standards and guest handling.

• Ability to supervise a team, coordinate daily activities and resolve operational challenges.

• Good communication, leadership and interpersonal skills.

• Good English communication skills; additional languages will be an advantage.

What you can expect from us: 

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.