F&B Supervisor | Crowne Plaza Kathmandu Pulchowk

At Crowne Plaza Kathmandu Pulchowk, we believe in the beauty of balance, where contemporary elegance, purposeful service, and meaningful connections come together. Nestled in the vibrant heart of city, our new upcoming hotel offers 175 thoughtfully designed rooms, exceptional dining destinations, rejuvenating wellness spaces, and versatile venues for inspired meetings and events.

We create truly memorable experiences through exceptional service, seamless event execution, and meaningful guest connections. But could you be the one making sure every service moment runs smoothly and every guest feels genuinely welcomed? We’re searching for an F&B Supervisor to support the day-to-day Food & Beverage operations, lead our colleagues on the floor, and ensure consistently exceptional service experiences across our restaurants, bars, banquets, and other F&B outlets at Crowne Plaza Kathmandu Pulchowk.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

● Supervising the daily operations of assigned Food & Beverage outlets to ensure smooth, efficient, and professional service
● Leading, coaching, and motivating F&B colleagues during each shift to deliver exceptional service standards and memorable guest experiences
● Welcoming guests, monitoring service delivery, and ensuring guest needs and requests are attended to promptly and professionally
● Conducting pre-shift briefings and communicating daily operational requirements, promotions, events, and service standards to the team
● Coordinating closely with Culinary, Stewarding, Banquet, Front Office, and other departments to ensure seamless F&B operations
● Monitoring outlet setup, table presentation, cleanliness, service flow, and overall compliance with hotel standards
● Assisting with the planning and execution of banquets, meetings, conferences, weddings, and special events as required
● Monitoring stock levels, requisitions, equipment, and operational supplies to ensure uninterrupted service
● Supporting upselling initiatives and promoting F&B products and services to enhance guest satisfaction and departmental revenue
● Handling guest feedback, complaints, and service recovery situations professionally, escalating issues to the appropriate manager when required
● Assisting with colleague scheduling, attendance monitoring, training, and on-the-job coaching to support team performance
● Ensuring compliance with food safety, hygiene, health and safety, responsible alcohol service, and workplace standards as required by local regulations

What We need from you:

● Diploma or higher education qualification in Hotel Management, Hospitality, Food & Beverage Management, or related field preferred
● Minimum 3–5 years of Food & Beverage experience within a hotel or hospitality environment, with supervisory experience preferred
● Strong knowledge of restaurant, bar, banquet, and general Food & Beverage operations
● Good leadership and people management skills, with the ability to motivate and guide colleagues effectively
● Excellent communication, interpersonal, organizational, and guest service skills
● Ability to lead a team during busy operations while maintaining high service and quality standards
● Strong attention to detail and ability to respond positively to changing operational requirements
● Familiarity with hotel systems, F&B procedures, inventory control, and basic operational reporting preferred
● Knowledge of food safety, hygiene, and workplace safety standards as required by local regulations

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.