F&B Server - In Room Dining at InterContinental Fujairah Resort

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor & outdoor event space, restaurants & bar. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence.

What's your passion? Whether you're into knitting, kite flying or karaoke, at IHG we're interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great brands guests love. And we're looking for more people like this to join our dynamic & committed team at the InterContinental Fujairah Resort.

Your Day to Day

As F&B Server – In Room Dining, you will deliver food and beverages to guest rooms, ensuring prompt, courteous, and high-quality service. You’ll be responsible for setting up trays or trolleys, handling orders accurately, and providing a personalized guest experience while maintaining cleanliness and following hotel service standards.

Some of your main role responsibilities are:

• Responsible for preparing orders, setting trays or trolleys, and delivering items to guest rooms in an attentive and efficient manner.
• Ensure excellent quality of service is provided at all times, in accordance with hotel standard operating procedures.
• Prepare food and beverage trays/trolleys and serve items to guests, adhering to health, safety, and presentation standards.
• Be attentive to guests’ needs and maintain cleanliness in both work and guest areas.
• Promptly and discreetly retrieve trays and trolleys from guest rooms and corridors.
• Monitor guest behavior and alcohol consumption to determine when service should be discontinued. Notify management of incidents involving excessive drinking or impaired guests. Verify identification whenever the age of a guest requesting alcohol is in question.
• Perform opening and closing duties for the department or outlet as required. Maintain clean and organized wait stations throughout the shift.
• Follow hotel safety protocols and procedures at all times. Immediately report any safety or service incidents to the Supervisor or Manager on duty.
• Address guest complaints or problems promptly and follow established service recovery guidelines to ensure guest satisfaction.
• Work as part of a team and communicate effectively with other departments to ensure seamless service.
• May be required to receive guest payments and process transactions in accordance with hotel cash and charge procedures.
• Ensure all food and beverage equipment is operational and cleaned regularly.
• Coordinate with the Kitchen and Stewarding departments to support smooth service operations.
• Possess thorough knowledge of hotel facilities and provide accurate, polite, and helpful responses to guest inquiries.
• Assist in other Food & Beverage outlets such as the restaurant or banqueting/events as needed.

Ideally, you'll have some or all of the following competencies and experience we're looking for: 

• Minimum 1-2 years’ experience in hotels in similar position
• Food service experience with general knowledge of restaurant operations preferred. 
• Must be at the minimum age to serve alcohol in line with any local legislative requirements.
• Communication skills used frequently when interacting with guests wait staff, cooks, and supervisor.
• Reading and writing abilities used often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit
• Have the ability to work a flexible schedule including nights, weekends and/or holidays
• Ability to perform the following: Carrying or lifting items weighing up to 50 pounds / 23 kilograms, assist with the food delivery, bending, stooping, kneeling, handling food objects; plates, trays, glasses, etc 

In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to Belong.

So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking "Apply Online".

We are an equal opportunity employer.