F&B Server 餐饮服务员

• Mise en Place and Food Preparation.
• 准备食品 。
• Assist with receiving and storage of goods.
• 协助接收和存储物品。
• Clean and maintain equipment and premises.
• 清洁并保持设备和物资的清洁 。
• Maintain hygienic standards and procedures.
• 遵守卫生规范和程序。
• Welcoming guests to the Restaurant, by using the Restaurant name.
• 迎客人光临餐厅，使用餐厅的名称。
• Inquiring if they have a reservation and noting it in the reservation book if they do.
• 询问客人是否有预订，如有预定在预订册上做记录。
• Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book.
• 为客人登记预订并注有用餐喜好，如客人没有预订则在预订册上记录。
• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
• 陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐。
• Take telephone bookings and document in the Reservation book according to restaurant standards.
• 接听电话订位并按餐厅的规范在预订冊上记录。
• Close checks to correct guest’s room account.
• 将帐单挂到正确的房帐上。
• Train new staff in brand standards.
• 按集团品牌服务标准培训新员工。
• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor.
• 周到的为客人服务，并尽可能解决客人的投诉，向上级报告所有事件。
• Assist with the preparation of an outlet for service including.
• 协助餐厅的服务准备工作.
• Maintain detailed knowledge of menu, including daily specials.
• 对菜单有具体的了解，包括每日特价。
• Ensure tables are cleared quietly and efficiently.
• 确保迅速且高效的清理餐桌。
• Carry food and beverage trays in a safe manner to minimize breakages.
• 安全的举餐盘使破损将到最低。
• Professionally handle enquiries billing and payment of bills in compliancy with the hotel’s established policies and procedures.
• 按照酒店的规章制度专业的处理询问，结账和付款。
• Ensure that all work is balanced at the end of each shift and that the total, balances with the computer’s total
• 确保每班结束时总账，余款和计算机的总数等所有的账目平账。
• Complete dockets accurately and clearly.
• 准确和清楚的填写收据。
• Maintain current information on all general activities of the hotel.
• 了解当前酒店所有的活动。
• Attends and participates in daily briefings and other meetings as scheduled.
• 参加和参与每日的例会和其它计划好的会议。
• Other reasonable Ad hoc tasks assigned by supervisor.
• 其他由主管分配的合理任务。

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
• 持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。
• Able to read and write English.
• 能够读写英语。