F&B Guest Service Associate Holiday Inn Express Pune Pimpri

Complete forecasts, plans, and productivity reports for management. 

Greet and welcome all guests and take beverage and food orders in a prompt and professional manner

Be attentive to guest’s needs

Prepare food and beverages for service to guests and present food according to established health and presentation standards

Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable

Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary

Perform department/outlet opening or closing duties as required.  Ensure that wait staff stations are 

clean and maintained throughout shift

Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident 

to the Supervisor or Manager on duty

Take action to solve guest problems/complaints and use established guidelines for any service recovery 

to ensure guest satisfaction

Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service   

May receive guest payments and process transactions as outlined in the cash and charge procedures as needed

May assist with other duties as assigned

Being passionate about people and service