F&B Duty Manager

Join the team at Crowne Plaza Adelaide Mawson Lakes, a contemporary hotel boasting 155 stylish rooms featuring cutting-edge technology and premium amenities. With versatile meeting spaces, a vibrant Aviator Bar, and our premium restaurant Ember & Vine, this is where sophistication meets warm, genuine hospitality.

Ready to take the next step in your career? Join our team as Food & Beverage Duty Manager. In this role, you’ll oversee daily F&B operations on shift, create memorable guest experiences, and inspire a passionate team dedicated to delivering exceptional service.

Every day is different, but you’ll mostly be

• Leading and coordinating the F&B team on shift to deliver premium service for our guests​
• Driving brand standards and valuing our winning ways, do the right thing, show we care and make a difference
• Assisting with managing schedules, absences and workflows to optimise operational efficiency
• Preparing food and beverages for guests and present items according to established health and presentation standards​
• Taking action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction
• Working as a team and communicate and co-ordinate with other departments to ensure excellent quality and service ​
• Driving initiatives to improve colleague satisfaction and engagement
• Performing opening or closing duties as required
• Ensure that colleagues stations are clean and maintained throughout shift​
• Manage C&E events on shift. Greet clients, ensure they have everything they need and confirm daily schedules with them and the kitchen

What we need from you

• Degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field and/or; 3+ years’ related experience, including multiple venue management experience 
• A passion for delivering results and developing people and self
• Flexible with nights, weekend and public holiday shifts
• Responsible Service of Alcohol accreditation
• Responsible Person badge or willingness to obtain
• Have a service focused attitude, with a talent for delivering impeccable table service, including fostering policies and procedures to ensure consistency and high service
• You’ll know how to prepare a wide range of drinks and be able to train others
• You’ll be on your feet most of the day with lots of bending and kneeling​​​ 
• Sometimes you’ll need to lift, push or pull big objects like barrels and crates up to 23 kg​

What you can expect from us

We give our people everything they need to succeed, and reward your hard work. With a range of benefits designed to help you live your best work life – including a full uniform or dry cleaning, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.