F&B Captain - voco® Riyadh

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

 We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

 We’re growing; grow with us.

 Exceptional design meets contemporary comfort at voco® Riyadh . We’re on King Fahad Road at the heart of the city’s booming business district. Only 30 minutes from King Khalid International Airport . Opposite the Ministry of Interior, and steps away from other government offices.

Key Responsibilities

• Supervise and coordinate daily operations of the outlet to ensure smooth service.
• Greet guests warmly, assist with seating, and ensure prompt and professional service delivery.
• Take and serve guest orders accurately, ensuring special requests and dietary requirements are met.
• Monitor and guide the service team to maintain brand service standards and guest satisfaction.
• Conduct daily briefings with team members regarding menu updates, promotions, and special events.
• Ensure cleanliness, hygiene, and proper setup of outlet before and during service.
• Handle guest feedback, complaints, or requests in a professional and timely manner.
• Support the F&B Supervisor/Manager in training, coaching, and developing team members.
• Promote upselling of food and beverage items to maximize revenue.
• Ensure compliance with health, safety, and hygiene standards.

Key Requirements

• Previous experience in Food & Beverage service, preferably in a supervisory or captain role within a hotel or fine dining environment.
• Strong leadership, communication, and interpersonal skills.
• In-depth knowledge of food and beverage service standards and restaurant operations.
• Ability to lead by example and motivate a team.
• Excellent organizational and problem-solving abilities.
• Professional appearance and grooming in line with hotel standards.
• Flexibility to work shifts, weekends, and public holidays as required.

In return for your hard work, you can look forward to a competitive salary and benefits package – including duty meals and discounted hotel accommodation worldwide. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.

And because the voco Hotels & Resorts brand belongs to the IHG® family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to voco and IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com.