F&B Agent cum Bartender

As a F&B Agent cum Bartender at Hotel Indigo Kuala Lumpur on the Park, you play a crucial role in delivering exceptional dining and beverage experiences to our guests. Your responsibilities include serving guests with professionalism, creating innovative beverages, and ensuring smooth operations within the Food & Beverage department.

Responsibilities:

Food & Beverage Service

• Greet guests warmly and professionally, ensuring they feel welcomed.
• Take food and drink orders accurately and deliver items promptly.
• Provide menu recommendations and assist guests with dietary preferences or questions.
• Ensure tables are properly set, clean, and maintained throughout service.

Bartending Duties

• Prepare and serve a wide range of alcoholic and non-alcoholic beverages in accordance with standard recipes.
• Create signature cocktails to enhance the guest experience.
• Maintain a clean, organized, and fully stocked bar area.
• Ensure compliance with local alcohol regulations and hotel policies.

Operational Support

• Assist in the setup and breakdown of service areas, including restaurants, bars, and banquet spaces.
• Perform opening and closing duties as assigned.
• Handle cash, process payments, and manage billing accurately.

Guest Experience

• Address guest inquiries and resolve complaints with a positive and solution-focused attitude.
• Build rapport with guests to create personalized experiences and encourage repeat visits.

Hygiene and Safety

• Adhere to food safety and hygiene standards as per hotel and local health regulations.
• Report any equipment malfunctions or maintenance issues promptly.

Teamwork

• Collaborate with colleagues to ensure smooth operations and excellent service.
• Support other team members during busy periods or special events.

Qualifications:

Education and Experience

• Certificate or diploma in Hospitality, F&B Service, or a related field is an advantage.
• Prior experience in F&B service and bartending is preferred.

Skills and Competencies

• Strong knowledge of beverages, including cocktails, wines, and coffee preparation.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Positive attitude with a passion for delivering exceptional guest experiences.

Other Requirements

• Flexibility to work shifts, including evenings, weekends, and public holidays.
• Proficiency in English & Bahasa (additional languages are an advantage).
• Attended Food Handler Training & Typhoid Injection valid.