Facilities Coordinator - InterContinental New York Barclay
Hotel Brand: InterContinental
Location: United States, New York, New York
Hotel: IC - New York Barclay (NYCHA), 111 E 48th St, 10017
Job number: 164674
Hiring Salary: USD 25.00 - 27.00
Job Overview
Do you see yourself as a Facilities Coordinator? What's your passion? Whether you're into sports, shopping or just reading a good book, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. As a Facilities Coordinator, you will support the heartbeat of hotel operations: Engineering. You will manage work order dispatches, coordinate logistics with vendors and internal departments, and ensure seamless operations that support both our team and our guests.
Duties and Responsibilities
Serve as the main point of contact for Engineering dispatch requests (via HotSOS or equivalent system).
Maintain daily, weekly, and monthly logs, including flush testing, panic device checks, and emergency light functionality, ensuring documentation is audit-ready.
Oversee and manage the HotSOS system: review work order progress, escalate unresolved issues, and coordinate Out-of-Order (OOS) room blocks with the Front Office and Engineering.
Perform routine and ad hoc facility floor walks, inspecting corridors, public areas, and back-of-house spaces for cleanliness, safety, and operational readiness.
Conduct unscheduled quality control inspections of PM-assigned rooms, identifying trends, deficiencies, and opportunities for improvement.
Strategically assign and monitor all daily Preventive Maintenance (PM) guest room tasks to ensure efficiency and compliance with brand standards.
Safety & Compliance
Track and reconcile vendor billing, purchase orders, and departmental expenses.
Conduct daily key box audits and enforce strict adherence to key control protocols.
Ensure that 10-Minute Trainer signage, safety content, and compliance postings are current and properly displayed across departments.
Administrative Support
Liaise with Housekeeping, Front Office, and Guest Services to align on daily operations.
Coordinate uniform distribution with Cintas for Security and Engineering departments.
Ensure timely submission of 10-Minute Trainer signage and safety materials.
Review and distribute Banquet Event Orders (BEOs) to Security staff, ensuring situational awareness and coverage; maintain the departmental BEO binder with real-time updates.
Maintain and audit Lost & Found records via Microsoft Shifts, conducting detailed weekly and monthly reconciliations for compliance and guest satisfaction follow-up.
Coordinate cross-departmental support for guest-facing and IT-related in-room projects, ensuring minimal disruption and timely completion.
Requirements
1+ year of general building maintenance or facilities coordination experience; high school diploma or training preferred.
Strong communication and organizational skills.
Ability to lift, push, pull, or carry items weighing up to 100–300 pounds.
Physical ability to bend, kneel, climb, crawl, and stand or move for long periods.
Reading and writing skills to complete reports and follow instructions; basic math skills required.
Ability to work a flexible schedule including nights, weekends, and holidays.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So, what's your passion?
The salary range for this role is $25 - $27 hourly. This range is only applicable for jobs to be performed in New York City, NY. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world. Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
- EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
- If you require reasonable accommodation during the application process, please click here.
- IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
- If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
Hiring Salary: USD 25.00 - 27.00
