Experiences Manager - Six Senses Zighy Bay

As Experiences Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities 
As Experiences Manager, I will assume full responsibility for the efficient operation in the following: 
•    I will ensure that all set policies, procedures, best practices are in place and rigorously enforced.
•    Monitors and conducts excursions and activities inside and outside of the resort in a safe and efficient manner that provides a high standard of service to the guest.  
•    Provides accurate information about available activities at the resort, equipment usage rules and regulations.  
•    Ensures Experiences hosts gives exceptional service to go beyond the expectations of all guests. 
•    I will support the Director of Rooms / Resort Manager and focus on the rejuvenation of the guests’ experience. Experiences, services and products will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices.
•    I will work in partnership with Front Office, F&B and other departments to ensure guest’s needs are determined /met and oversee the overall smooth operation of guest experience.
•    I will have a thorough knowledge of all facilities and services offered by the resort and understand the hotel's policy on guaranteed reservations and no-shows. I am able to determine activity rates based on the selling tactics of the resort. 
•    An important part of the role is to interact with guests and hosts in a professional, courteous and positive manner and proactively seek feedback.
•     I am responsible for an exceptional guest experience from arrival to departure. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.
•    Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded. 
•    Strictly adhere to LQA standards and guest comments. 

Qualifications
To execute the position of Experiences Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

•    I possess a minimum of a Bachelor’s degree in Hospitality, Hotel or Business Management and more than three years’ experience in a similar hotel operational role.
•    Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. 
•    I am familiar with various hotel systems including OPERA. I have knowledge of hotel/resort and policies regarding guest activities and excursions.
•    I have knowledge and experiences of hospitality operations, including emergency evacuation drills, water sports and recreational facilities.
•    I have an excellent command of written and spoken English, and I am able to live in a remote location for extended periods of time and travel on single status.

The above is intended to provide an overview of the role and responsibilities for an Experiences Manager at Six Senses Zighy Bay. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment.