Executive Housekeeper InterContinental Hotel and Conference Center
Hotel Brand: InterContinental
Location: United States, Ohio, Cleveland
Hotel: Cleveland (CLEHA), 9801 Carnegie Avenue, 44106
Job number: 151517
Role Purpose
As Executive Housekeeper, you’ll keep all aspects of housekeeping and laundry running smoothly - and ensure high standards are met to deliver memorable and unique guest experiences.
Key Accountabilities
People
- Direct daily activities, plan and assign work ensuring you always have the right staffing numbers.
- Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance.
- Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties.
- May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
Guest Experience
- Make sure the quality of housekeeping and laundry services is always superb - we have standards - but it’s down to you to make rooms special and memorable for guests.
- Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
- Carry out special requests from guests, VIPs, repeat visitors and club members.
- Help guests with their questions and complaints to achieve complete guest satisfaction.
- Look smart - wear your uniform with pride.
Responsible Business
- Maintain and order supplies and equipment whilst minimising waste and maintaining “green” initiatives (example: container recycling, and cleaning agents).
- Reunite items with owners - and log any lost and found property.
- Perform other duties as assigned. May also serve as manager on duty.
Financial
- Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability.
- Maintain proper inventory levels managing cost per room for supplies and labour Carry out the special requests from guests, VIPs, repeat visitors and club members.
Key Skills & Experiences
- High School Diploma / secondary education / equivalent.
- Four years' housekeeping/laundry experience preferably in a hotel of similar size, including supervisory experience. Some college preferred.
- Must be fluent in local language and other languages preferred.
Who we are
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
- If you require reasonable accommodation during the application process, please click here.
- IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
- If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
