Executive Housekeeper 行政管家

DUTIES AND RESPONSIBILITIES工作职责

FINANCIAL RETURNS 财务回报: 

• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity. 
  参与编制部门年度经营预算和财务计划，监控预算和控制费用，以提高生产效率为重点。
• Maintain proper inventory levels, managing cost per room for supplies and labour (example: bed & bath linen reuse and laundry operation)
  维持适应的库存水平，控制每间客房的消耗品与人力成本（例如：床上用品和浴室用品的再利用和洗衣操作）。

PEOPLE 员工团队: 

• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance. 
  处理员工日常事务，计划并分配工作，为每个员工设定工作绩效目标。为员工提供教导、辅导并给予定期反馈。协助解决各种员工矛盾，提高团队成员的绩效。
• Educate and train all employees in compliance with governmental and safety regulations. Ensure staffs are properly trained and have the tools and equipment to carry out job duties. 
  教育和培训员工遵守国家、各省市与地方的法律和安全法规。确保员工经过适当的培训，保证为他们配备完成工作所需的各种工具和设备。
• Promote teamwork and quality service through daily communication and coordination with other department heads. 
  通过与其他部门负责人的日常沟通和协调，促进团队合作和优质服务。
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
  可能需要在高峰时段协助客房部员工工作，并协助彻底的清洁项目。

GUEST EXPERIENCE 宾客体验: 

• Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. 
  安排所有客房和公共区域的常规检查，确保家具、客房、设备、床上用品，公共区域的整洁并得到及时的养护，确保宾客的满意。
• Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest suites to ensure guest satisfaction. 
  定期执行所有必要的客房管理工作，包括整理床铺、吸尘和清洁客房，以确保客人满意。
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. 
  对宾客的投诉和特殊要求予与回应，确保采取相应的行动予与解决和改正，达到宾客满意度。
• Carry out special needs and requests of the guests, VIPs and repeat visitors.
  满足客人、贵宾和回头客的特殊需求和要求。

RESPONSIBLE BUSINESS 企业责任: 

• Maintain and order supplies and equipment in a timely and efficient manner while minimising waste and maintaining ‘green’ initiatives (example: container recycling and cleaning agents). 
  及时、高效订购各种所需物资和设备，降低浪费，促进“绿色”环保（如循环使用容器，节约清洁剂等）。
• May maintain procedures for security of lost and found items. 
  可能需要负责管理整个酒店内的失物招领事宜。
• Perform other duties as assigned. May also serve as manager on duty.
  完成其它的分配任务。可能需要担任值班经理。

QUALIFICATIONS AND REQUIREMENTS任职要求

High School Diploma / secondary education / equivalent plus 7 year housekeeping / laundry experience preferably in a hotel of similar size, including supervisoryexperience. Some college preferred. Must speak fluent local language(s). Other languages preferred. 
高中、中等教育或同等学历，7年客房部或洗衣房工作经验，有同等规模酒店工作经验及管理岗位管理经验者优先。具大专教育学历者优先。英语表达必须流畅。能同时使用其他语言者优先。