Executive Housekeeper
Hotel Brand: InterContinental
Location: Malaysia, Teluk Bahang Penang
Hotel: IC - Penang Resort (PENPA), 1, Jalan Teluk Bahang, 11050
Job number: 161333
Your Day to Day
- Team Supervision & Communication
- Supervise housekeeping and laundry operations, ensuring smooth coordination across all sections and maintaining clear communication within the department.
- Implementation of IHG Standards
- Enforce the IHG Way of Clean and Clean Promise across daily routines to uphold brand cleanliness and hygiene standards in all areas.
- Quality Control & Inspections
- Conduct scheduled inspections of guest rooms, public spaces, and back-of-house areas to ensure cleanliness, maintenance, and readiness meet or exceed guest expectations.
- Guest Satisfaction Management
- Respond to guest complaints and requests—especially VIPs and returning guests—ensuring timely follow-up and corrective actions to drive high satisfaction.
- Inventory & Supply Management
- Monitor and maintain adequate stock of linens, amenities, and cleaning supplies while minimizing waste and supporting the resort’s sustainability initiatives.
- Budget & Cost Control
- Assist in developing and monitoring the departmental budget; control labor and supply costs, maintaining optimal cost-per-room performance.
- Training & Compliance
- Train and educate team members on health, safety, hygiene, and operational standards in line with local laws and IHG policies.
- Team Leadership & Empowerment
- Lead by example, foster accountability, and empower team members to make service decisions within their authority, driving team morale and performance.
- Continuous Improvement
- Identify areas for operational enhancement and implement new procedures or best practices to improve efficiency, quality, and service delivery.
- Collaboration & Reporting
- Work closely with the Hygiene Manager, Engineering, and Front Office to ensure cleanliness, safety, and maintenance standards are upheld; provide regular updates to senior leadership.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
