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Events Sales Manager - MICE Fulfillment - InterContinental® Dubai Festival City


Hotel Brand: InterContinental
Location: United Arab Emirates, Dubai

Hotel: Dubai Festival City (DXBHB), PO 45777, 45777

Job number: 120945

Do you see yourself as an Events Sales Manager - MICE Fulfillment for InterContinental Hotel®  Dubai Festival City?  

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

A little taste of your day-to-day

  • Event planning and strategy: developing and implementing event strategies, including setting goals, objectives, and budgets. Collaborating with stakeholders to determine event themes, formats, and target audience.
  • Budget and revenue management: developing, managing and following event budget, tracking payments, expenses, and ensuring financial accountability. Making strategic decisions to optimize resources and achieve desired outcomes within budgetary constraints.  
  • Event logistics: overseeing all logistical aspects of events, including venues selection, accommodation, transportation, audiovisual setup, catering and equipment rentals. Ensuring smooth operations and timely execution. 
  • Client Relationship management: building and maintaining relationships with clients, understanding their event requirements, and providing exceptional customer service. Collaborating with clients to develop event concepts, themes, and programs. 
  • On-site event management: overseeing on-site event operations, including staff coordination and troubleshooting. Ensuring seamless and memorable experience for all participants. 
  • Risk management: identifying and mitigating potential risks and challenges associated with events. Developing contingency plans and ensuring compliance with legal, health, and safety regulations. 
  • Post-event evaluation and actions: gathering feedback from clients and attendees. Analyzing data, identifying areas for improvement, and implementing changes for future events. 
  • Team management: to be responsible for leading a team of events coordinators, executives, and assistants; assigning tasks, providing guidance and support, and ensuring effective communication. Mentoring and developing the team members, providing alignment with the organization’s broader objective. 
  • Industry knowledge and trends: straying update with industry trends, emerging technologies, and best practices in events management. Incorporating innovative ideas and strategies to enhance the quality and impact of events. 
  • To progress into an “In The Know” product specialist for InterContinental Dubai Festival City (IC DFC) including the Event Centre and to become a product expert for Crowne Plaza Dubai Festival City (CP DFC), including the entire portfolio of services across these business units.
  • To grow into a “Destination Dubai and UAE market expert” for the Meetings, Incentives, Congress, Exhibitions by acquiring knowledge about the Hotels competitive sets, the STR performance of the Hotel as well as its competitive sets and the socio-economic developments in Dubai, UAE and worldwide affecting the hotel business.
  • To develop relationships across all business units and hierarchy levels within the customer’s organization in order to achieve a relationship indicator of at least 5 (scale 1-10) if prospect qualifies for potential IHG DFC account.
  • To attend relevant meetings such as Group Yield Meeting, Yield Meeting, Revenue Room, Departmental Sales Meeting, Segment Sales Meeting as and when appropriate to foster collaboration, provide input and acquire knowledge about developments within the Hotel and the market.
  • To utilize IHG/IHG DFC sales tools in an appropriate manner to ease work process and make the same more efficient and transparent i.e. IBP, Delphi, i-RFP, Merlin/Sales Source, SSP, I-Lead.

What we need from you

  • Minimum of 1 year in a similar role in a 5-star luxury hotel/event sales in an international hotel chain.
  • Demonstrates a significant level of passion, enthusiasm, and motivation to achieve results.
  • Possesses excellent communication skills across various mediums, including presentations, telephone conversations, written correspondence, and face-to-face interactions, in English and preferably a second language.
  • Exhibits strong interpersonal skills to cultivate and nurture beneficial relationships.
  • Displays ambition and a keen desire for continuous learning and personal growth.
  • Demonstrates a high level of common sense, along with advanced problem-solving and decision-making abilities.


What you can expect from us

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG® family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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