Event Operations Manager

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Nestled in the heart of Brisbane’s CBD, InterContinental Hotel Brisbane will open to guests this winter, offering 321 spacious hotel rooms and suites, all day dining restaurant and lobby bar, outdoor pool, fitness centre and Club Lounge, all in a prime location above Queen Street Mall, perfect for exploring the city’s top attractions. With over 1800 square metres of meeting and events spaces, InterContinental Brisbane offers versatile function rooms and a Grand Ballroom catering for up to 1000 guests, making it a great choice for business and leisure events alike.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Event Operations Manager, you will ensure the delivery of unforgettable events, from high-profile conferences to exquisite weddings, every time. Reporting into our Director of Food & Beverage, you will play a pivotal role in ensuring the seamless operations of all functions, overseeing every detail from pre-event planning to post-event evaluation. Your ability to inspire your team, liaise confidently with clients, and uphold our five-star standards will be the key to your success.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Lead the event operations team in delivering exceptional service across all event spaces.
• Coordinate with Sales, Kitchen, Front Office, and AV teams to ensure flawless execution of events.
• Manage all aspects of event logistics including staffing, room set-ups, scheduling, and equipment.
• Ensure compliance with health, safety, and brand standards at all times.
• Act as the main point of contact for clients during their events, delivering a personalised and professional service.
• Drive continuous improvement through feedback, post-event analysis, and team development.
• Monitor budgets and control costs while maximising revenue opportunities. 

What we need from you

• Minimum 3–5 years’ experience in a similar role within a luxury hotel or large-scale events venue.
• Proven success managing large-scale events and a strong understanding of operational logistics.
• Exceptional attention to detail, organisational and time-management skills.
• Excellent communication and interpersonal abilities, with a guest-first mindset.
• Flexibility to work a varied roster including evenings, weekends, and public holidays as required. 
• Degree or diploma in hospitality management or related fields (preferred).
• Hold a current Responsible Service of Alcohol (RSA) certification and Food Handling Certificate
• Strong ability to lead, motivate, and coach large, diverse teams.
• A deep understanding of luxury service standards and guest experience personalization.
• Familiarity with POS systems, inventory management software, and CRM tools.
• Calm under pressure—handling complaints, emergencies, or operational hiccups without disruption.
• Full working rights in Australia without restrictions.
• Fluent in the English language; extra language skills would be great, but not essential.
• Impeccable grooming standards and good personal hygiene. 
• Physical fitness as you’ll be on your feet most of the day. Sometimes you’ll need to lift, push and pull objects, such as tables up to 23 kg – we have the equipment to support you and keep you safe.

What you can expect from us

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care - that you notice the little things that make a difference to guests as well as always looking for ways to improve – in return we’ll reward all your hard work with a great salary and benefits – including accommodation, package benefits, great room discount and superb training. 

We are proud to be IHG and we know you will be too.  Visit http://careers.ihg.com/ to find out more about us.